Christian Henry

Linux, Unix, and cloud infrastructure professional who is extremely adept at designing, automating, securing, and supporting enterprise environments. Extensive experience with Linux administration, AWS, Azure, monitoring, automation, disaster recovery, security hardening, production support, and platform reliability. Strong hands-on background with Ansible, Bash, Python, Zabbix, Splunk, SignalFx, VMware, PostgreSQL, Kafka, and enterprise-scale operations.

Familiar with Kubernetes, Docker, Terraform, IAM concepts, and cloud-native infrastructure practices through self-study, lab work, and ongoing professional development.

Lead BizOps Engineer at Ethoca Ltd. / Mastercard Inc. (2022-03 – Present)

• Architected and supported an observability and database upgrade using Zabbix and PostgreSQL, improving monitoring foundation for core platform components.
• Provided on-call production support for key infrastructure running on such middleware and DBMSs as: IBM Websphere, Apache Tomcat, JBoss EAP, IBM DB2, Redis, and Spring Boot
• Enhanced alert responsiveness and incident resolution timeframes by significantly enhancing Zabbix, Splunk, and SIgnalFx / Splunk Observability monitoring + alerting.
• Supported migration of core platform components from on-premises infrastructure to Azure-hosted environments to modernize infrastructure operations.
• Automated global on-call scheduling and alert routing across multiple time zones to reduce manual coordination and improve incident coverage.
• Mentored teammates on infrastructure topics including Kafka Broker queuing and Hashicorp Nomad/Consul to strengthen operational knowledge and support technical execution.
• Served as observability SME for centralized monitoring and endpoint agent health, supporting monitoring consistency across production systems.

Senior ProdOps Engineer at Ethoca Ltd. / Mastercard Inc. (2017-02 – 2022-03)

• Redesigned the Zabbix monitoring framework for Staging and Production to improve event monitoring performance, resiliency, and alert quality, including previously unmonitorable metrics.
• Provided on-call production support for key infrastructure running on such middleware and DBMSs as: IBM Websphere, Apache Tomcat, JBoss EAP, IBM DB2, and Spring Boot
• Resolved production incidents as part of a 24/7 on-call rotation, focusing on rapid restoration of service and minimizing customer impact.
• Executed rapid vulnerability patching and environment updates with zero customer impact, supporting platform stability during remediation.
• Architected Device42-based configuration management DB to automate asset discovery and for audit compliance.

System Administrator (Contract) at Great-West Life (2016-08 – 2017-01)

• Designed and deployed Azure environments using VPNs, load balancers, and Linux virtual machines, demonstrating infrastructure-as-code and cloud provisioning experience.
• Automated Linux environment provisioning via Ansible, significantly reducing project timelines.
• Established security policies and disaster recovery strategies for hybrid-cloud environments (AWS and Azure).

Senior Linux Administrator (Contract) at Thales Group (2016-06 – 2016-07)

• Supported servers hosting Jenkins and Bitbucket to ensure development uptime.
• Mentored team members on Linux system standards and best practices.

Senior Infrastructure Engineer (Contract) at Canadian Imperial Bank of Commerce (CIBC) (2016-01 – 2016-05)

• Engineered a semi-automated Linux patching service using VMware snapshots and central deployment scripts.

Unix Systems Administrator (Contract) at Bank of Montreal (BMO) (2014-04 – 2015-09)

• Standardized middleware patch levels across all environments to improve stability.
• Automated key maintenance tasks using Python and Perl to improve day-to-day operational performance.

Senior Systems Specialist at IBM / Rogers / Loblaw / Liquor Control Board of Ontario (LCBO) (2001-05 – 2014-03)

• Developed automation that allowed systems to self-resolve minor issues, improving proactive uptime.
• Redesigned disaster recovery strategies to allow for "bare metal" system restores, improving RTO.
• Redesigned storage area networks (SAN) to dramatically improve system throughput and reliability.

– Athabasca University