Christian Lazo

Customer-focused Network Activation Technician and Network Engineer with 5+ years of experience supporting enterprise and multi-site network environments. Proven expertise in network provisioning, SD-WAN, routing and switching, monitoring, and troubleshooting across LAN/WAN infrastructures. Coordinating with service providers, activating circuits, and maintaining high service quality standards in fast-paced operations.

Strong background in change management, documentation, and customer-facing support, backed by CCNA certification and hands-on experience with Cisco, Fortinet, Cradlepoint, Velocloud and Juniper Mist technologies.

Field Service Technician at CyberSystem (2026-01 – Present)

Deliver on-call technical support for enterprise and networking systems to resolve critical issues.

• Deliver on-call technical support for enterprise and networking system to resolve critical issues.
• Manage full-cycle maintenance, firmware updates, patch management and preventive maintenance.
• Structure cabling and network connectivity deployments, supporting enterprise-level server racking and physical layer installation.

Network Activation Technician at TGT Global (Zayo Group) (2023-01 – 2024-04)

Configured, installed, tested, and activated telecommunications and network equipment for enterprise customers.

• Configured, installed, tested, and activated telecommunications and network equipment for enterprise customers.
• Performed circuit testing and ensured successful service turn-ups in coordination with Service Delivery teams and customers.
• Provided end-to-end customer support ranging from basic to complex network activation issues.
• Communicated progress, risks, and completion status clearly with internal teams and external clients.
• Ensured all installations met Zayo's quality and compliance standards for ongoing customer support.
• Documented activation activities, configurations, and circuit status within Zayo systems.
• Worked independently and collaboratively in a fast-paced, operations-driven environment.

Network Engineer at Onyx Crown (Scoutstaff) (2020-09 – 2022-08)

Monitored enterprise network infrastructure and troubleshot network outages and performance issues.

• Monitored enterprise network infrastructure including bandwidth utilization, device health, and system performance.
• Troubleshot network outages and performance issues, coordinating with ISPs and third-party vendors as needed.
• Implemented load balancing and rerouted traffic between primary and backup ISPs to maintain service availability.
• Provided timely hardware, software, and network support to internal users.
• Documented recurring outages, network flapping, and incident trends for analysis and remediation.
• Installed and evaluated computer hardware, networking equipment, operating systems, and applications.
• Performed routine network health checks, backups, disaster recovery operations, and security controls.
• Manage Active Directory, including users, groups, GPOs, domain controllers.
• User password reset, deletion of user account, create user account

Network Administrator at Fuxinying Caiyun Hentong Corp. (2019-11 – 2020-09)

Managed and maintained network infrastructure across multiple office locations.

• Managed and maintained network infrastructure across multiple office locations
• Configured routers, switches, and performed structured cabling.
• Liaised with ISPs to resolve network downtimes.
• Maintain, troubleshoot, and repair Local Area Networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connection to the Internet and peripheral equipment.
• Evaluate and install computer hardware, networking software, operating system software and software applications
• Provide problem-solving services to network users

Network Technology Administration and Security in Network Technology – Vancouver Community College (2024 – 2026)

Bachelor of Science in Information Technology – Lyceum of the Philippines University (2012 – 2016)