Client Administrator / Fleet Manager at Holman (2025-01 – Present)
- Serve as dedicated Fleet Manager for assigned accounts, overseeing day-to-day operations, proactive fleet solutions, and long-term client relationship management.
- Act as primary liaison between clients, internal ARI teams, and external partners to resolve issues efficiently and meet tight deadlines.
- Manage full selector-building process: vehicle recommendations, pricing negotiations, approvals, and order placement.
- Produce and analyze fleet performance reports to identify trends, anticipate issues proactively, and support data-driven management decisions.
Bilingual Sales & Account Manager at RicePoint (Adecco) (2023-12 – 2024-12)
- Delivered professional, timely responses to high volumes of inbound customer inquiries via phone and written channels.
- Investigated and resolved complex concerns by thoroughly researching each request and coordinating with the Project Support Team.
- Ensured all communications were clear, accurate, and tailored to each audience's specific needs.
Bilingual Customer Service Representative at Lincoln Electric (2022-03 – 2023-10)
- Processed product orders received via phone and email with high accuracy and speed.
- Managed return requests and inventory coordination in the fulfillment center, achieving timely resolution for customers.
- Built client relationships through cross-selling and upselling; reported incidents to internal departments for improvement.
Bilingual Customer Service Representative at Havana House (2017-05 – 2022-03)
- Managed incoming orders and responded to inquiries across phone and email for customers across Canada.
- Processed returns, performed fulfillment center inventory counts, and collected past-due payments professionally.
- Escalated sensitive concerns to management and provided detailed reports to internal stakeholders.
Bilingual Customer Service Representative at Scotia Bank (2012-01 – 2017-04)
- Assisted clients with credit card, line of credit, and mortgage applications in a high-volume financial environment.
- Consistently delivered bilingual, high-quality service while cross-selling additional banking products.
Bilingual CSR & Retention Representative at Bell TV (2009-04 – 2011-12)
- Handled inbound calls, resolved billing issues, and retained customers through targeted promotions and service adjustments.
- Supported equipment troubleshooting while maintaining a high standard of bilingual customer care.
Bilingual Customer Service Representative at Lava Life (2007-02 – 2009-03)
- Provided product information and account setup support, consistently identifying upsell opportunities on subscription packages.
