Christie Mccrory

Tenacious, detail-oriented professional with 9+ years of experience in Supply Chain Account Management, specializing in part number tracking, data accuracy, material and inventory management. Proven ability to coordinate logistics and implement strategies to optimize customer engagement. Advanced expertise with SAP and ERP systems for procurement, inventory control, and accounting processes.

Skilled in collaborating with technical and non-technical stakeholders across departments through clear, proactive communication. Excellent organizational abilities with a history of streamlining workflows and boosting operational efficiency. Highly adaptable professional recognized for strong interpersonal skills and consistent accountability in managing multiple priorities in fast-paced environments.

Committed to fostering long-term client relationships and consistently delivering high-quality results.

Senior Account Manager, Accounts Receivables & Customer Service - Nakor Interconnect Inc., Daeduck Electronics Ltd.

(2016-04 - 2025-06)

Manufacturing – Supply Chain Management of printed circuit boards from Asia to North America & Europe

• Manage key accounts including L3Harris Technologies, Ciena, Sanmina, Flextronics, Nokia, Cisco, Amphenol, and Lumentum, ensuring seamless interactions and achieving high client retention.
• Lead end-to-end supplier management processes: pre-qualifying vendors, negotiating terms, overseeing purchase orders and replenishments, resolving issues promptly, and verifying invoices for accurate pricing and inventory alignment.
• Utilize Material Requirements Planning (MRP) systems to track part usage and inventory, identify material or labor constraints, and coordinate mitigation strategies for order changes, shortages, and demand fluctuations.
• Maintain precise records by entering new part numbers and catalog information into SAP, ensuring data integrity across procurement processes.
• Forecast weekly VMI (Vendor Managed Inventory) parts requirements by inputting BPO data into SAP, optimizing inventory levels.
• Reconcile daily customer shipments by exporting SAP data into Excel, cross-referencing shipment dates, part numbers, purchase orders, quantities, pricing, totals, and tracking details for accuracy.
• Communicate proactively with clients regarding lead times, shipment tracking, and delivery schedules to meet contractual obligations and ensure on-time fulfillment.
• Prepare and deliver accurate premium quotes for expedite and critical discrete orders, ensuring timely responses to meet customer requirements.
• Manage aging VMI (FIFO) parts by processing weekly receipt and consumption reports in SAP, promptly resolving part numbers reaching maximum aging hold dates.
• Investigate and resolve part number inventory discrepancies and deltas in SAP to ensure data accuracy.
• Accurately generate and distribute high volumes of customer invoices via email or client portals.
• Communicate with Accounts Payable departments to confirm receipt of payments and resolve internal and external inquiries related to vendor POs, invoices, pricing discrepancies, quantity variances, overages, shortages, and issuing credit memos.
• Maintain meticulous records of ledgers and files, ensuring successful month-end and quarter-end account reconciliations and payables processing.
• Act as liaison between departments to facilitate effective communication and collaboration organization-wide.
• Manage confidential information with discretion, upholding a high level of trust and professionalism.
• Step in during senior managers' absence to address and resolve unexpected client issues.
• Oversee supplier performance using key performance indicators (KPIs) to achieve and maintain a clean supplier scorecard.
• Implement and manage internal controls for accounts receivable policies, processes, and procedures while communicating effectively with AP departments.
• Develop comprehensive procedure and compliance manuals to standardize processes and support organizational consistency.

Office Administrator - AJ Appleton Consulting Inc.

(2012-04 - 2016-04)

• Process employee payroll accurately and prepare monthly remittances for the Canada Revenue Agency, ensuring timely compliance with federal requirements.
• Prepare quarterly HST and annual tax documents, including T4 slips and T4A summaries, maintaining strict adherence to regulatory standards.
• Maintain detailed and accurate Excel spreadsheets to support financial and administrative operations and implement efficient administrative systems to streamline daily office procedures and improve productivity.
• Handle inquiries via phone and My Business Account with the Canada Revenue Agency, providing timely updates to company directors.
• Manage the executive calendar, prioritizing tasks effectively to optimize the company director's schedule.
• Deliver exceptional administrative support, fostering a positive work environment through clear communication and proactive problem-solving.
• Maintain the Controlled Goods license, ensuring compliance with government regulations.
• Coordinate executive travel arrangements and corporate events, enhancing operational efficiency and team cohesion.
• Manage client invoices, including receipt, verification, approval, and processing for accurate financial record-keeping.
• Reconcile bank and credit card statements thoroughly to maintain accurate financial records.
• Analyze financial transactions, promptly identifying and resolving discrepancies to support accurate reporting.

Accounting Clerk & Tax Specialist (Seasonal) - Solution One Financial

(2012-04 - 2016-04)

• Manage onboarding of new clients by setting up profiles and preparing client engagement letters.
• Ensure completion of CRA 'Represent A Client' authorizations and maintain existing client files in ProFile software and enter accurate data into Zoho CRM, maintaining data integrity.
• Schedule appointments professionally, responding promptly and courteously to client inquiries.
• Accurately enter tax return data, including T4, T4A, T4AP, T2202, T4E, T3, and T5 forms, prior to My Account direct downloads and assist with corporate tax returns.
• Greet walk-in client communications, answering questions and coordinating appointments efficiently.
• Receive and process client files while ensuring strict confidentiality.
• Perform daily data entry tasks in QuickBooks, maintaining up-to-date financial records.
• Build and maintain positive client relationships through proactive communication and support.
• Simultaneously manage multiple personal and corporate tax files, ensuring timely completion.
• Develop and maintain client medical expense spreadsheets in Excel for accurate recordkeeping.
• Liaise effectively with the Canada Revenue Agency on behalf of clients.
• Create comprehensive client checklists to ensure complete and accurate tax return preparation, prepare and issue client invoices, process payments, and maintain organized records.
• Assist with the annual distribution of newsletters and welcome letters via email and mail.

Director of Operations & Administrative Assistant - 207 Media Inc.

(2008-09 - 2012-04)

• Coordinate and maintain detailed schedules and calendars for management, optimizing time allocation and daily workflows.
• Accurately process payroll and perform comprehensive bank and credit card reconciliations to maintain financial integrity.
• Manage client payments, administering bank wire transfers, PayPal transactions, and other remittances with precision.
• Reconcile client accounts and deliver prompt, professional follow-up reports through phone and email communication.
• Respond promptly and professionally to client orders, inquiries, complaints, and comments via email and ticketing systems, ensuring high customer satisfaction.
• Streamline document management by organizing and overseeing Google Docs for efficient team collaboration.
• Oversee database operations, including content creation, develop and execute marketing promotions with meticulous record-keeping that increased online engagement and enhanced brand awareness.
• Design and launch targeted marketing campaigns, configuring database parameters to support promotional objectives.
• Procure and distribute promotional materials and prizes, maintaining accurate inventory tracking and detailed reporting for accountability.
• Partner with Technical Team and Developers to troubleshoot website issues and resolve client problems, enhancing site reliability and user experience.

Customer Service Representative/Order Desk - Spitz International Inc.

(2007-10 - 2008-05)

• Deliver exceptional customer service, consistently achieving high levels of customer satisfaction.
• Maintain accurate shipping records and ensure compliance with customs regulations, facilitating timely and precise order entry.
• Process orders in Accpac, generate order documentation, track purchase orders, reconcile invoices with POs, and update spreadsheets for seamless operations.
• Enhance accuracy of customs shipping documents, invoices, and bills of lading, reducing processing errors.
• Analyze weekly inventory reports to identify trends, driving market growth and improving order fulfillment rates.
• Assist in tracing missing and misdirected shipments, ensuring swift resolution and customer satisfaction and update the company's NAFTA blanket certificates to include new products, maintaining regulatory compliance.

Business Administration Diploma with Honours - Business Administration - Algonquin College (2012 - 2016)