Christina Plomp

Efficient and precise, with commitment to finishing jobs quickly and accurately. Proven ability to work closely with coworkers for effective data management. Skilled in transferring and organizing data for enhanced productivity. Able to quickly master new programs needed for job requirements.

Call Center Agent, Data Entry Clerk at Johnson Controls (2019-10 – Present)

• Delivered exceptional customer service to all clients
• Assisted clients with positive attitude and focus on customer satisfaction
• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
• Completed data entry tasks with accuracy and efficiency, while learning new programs (Mastermind, remote link, and several different downloaders for different companies)
• Located and corrected data entry errors to prevent duplication or data degradation

Tier One, and Two Call Center Agent at Teleperformance (2018-02 – 2019-10)

• Troubleshooting with clients regarding their Apple devices
• Managing accounts
• Educating clients on use of devices
• Provide support to clients that tier 1's couldn't
• Escalate issues to developers if issues couldn't be resolved through tier 1 and 2
• Document issues

AEC in Financial Management – CDI College (2026-01 – 2026-12)

AEC in Aide Éducatrice en petite enfance – Collège Essor (2015-10)

Secondary Diploma – Laurenhill Academy (2004-06 – 2004-06)