Christopher Dahlberg

15 years of hands-on experience in industrial operations and equipment troubleshooting, paired with a solid foundation in IT systems, hardware support, and networking fundamentals. Practical troubleshooter skilled at diagnosing and resolving hardware, software, and mechanical issues using structured methods to minimize downtime and keep operations running smoothly. Fast learner who quickly adapts to new operating systems, business applications, and technical workflows.

Dependable team player with strong attention to detail, clear communication skills, and a practical focus on safety, documentation, and efficiency.

Computer Repair and PC building - Arctic Data, Systems - Yellowknife, NT

(2008-01 - 2010-12)

• Inspected, diagnosed, and repaired desktop and laptop hardware failures—including motherboards, GPUs, power supplies, RAM, storage drives, laptop screens, and batteries.
• Install, configure, and repair operating systems
• Perform thorough malware removal, system recovery, data migration, and drive cloning while protecting customer files.
• Consult with customers to design and assemble custom desktops
• Check in customer devices, provide realistic cost estimates and turnaround times, and explain technical solutions clearly without confusing jargon.
• Maintain accurate service notes, diagnostic logs, and repair updates within our shop ticketing system.

Plant Operator - Burnco Rock Products - Edmonton, AB

(2025-06 - 2026-04)

• Diagnosed and resolved mechanical equipment issues, reducing unplanned production downtime by approximately 30 minutes per shift and supporting continuous operations.
• Monitored production systems and identified an average of 5 operational concerns per week, helping prevent disruptions to workflow.
• Collaborated with teams of 20 personnel to communicate operational issues, coordinate resources, and ensure timely problem resolution.

Sales Agent - American Income Life - Edmonton, AB

(2018-09 - 2019-10)

• Communicated with 40+ clients monthly, building strong relationships and ensuring timely resolution of customer inquiries.
• Generated new business opportunities through independent client outreach and consultations, maintaining an average of 30 client meetings and 10 new customer engagements per month.
• Leveraged CRM and business management software to track client interactions, manage scheduling, and improve daily productivity and organizational efficiency.
• Earned recognition as the #2 Agent of the Year among 80 representatives by consistently exceeding performance expectations and delivering exceptional customer service.

Diploma - Business Administration - Academy of Learning (2018-09)

Certificate - IT Support Professional - Google (2026-07-07)

Certificate - AI Essentials - Google (2026-07-08)

Certificate - Junior IT Analyst Program (2026-06 - 2026-09)