Cindy Feldbusch

Customer service and community operations professional with more than 20 years of experience serving the public across education, transportation, community organizations, and government initiatives. Recognized for building trust quickly, navigating complex situations with professionalism, and delivering exceptional service to diverse populations. Brings proven experience coordinating operations, maintaining accurate records, supporting vulnerable individuals, managing competing priorities, and communicating effectively with families, volunteers, community partners, government agencies, and the public.

Known for calm judgement, strong organizational skills, and a genuine commitment to helping people find solutions.

Client Services | Volunteer Coordinator | Shelter Operations at Leduc Hub Association (2022-09 – 2023-10)

• Built trusting relationships with individuals experiencing homelessness, addiction, poverty, and mental health challenges, creating a respectful environment where clients felt comfortable seeking assistance.
• Guided clients through government and community systems, helping them obtain identification, income supports, housing resources, treatment referrals, and other essential services.
• Coordinated volunteers, staff schedules, shelter operations, and security resources to ensure dependable daily service delivery.
• Led sensitive conversations involving behavioural concerns, policy compliance, and conflict resolution with empathy, professionalism, and sound judgement.
• Planned and delivered the organization's annual fundraising gala for approximately 200 guests, coordinating vendors, volunteers, logistics, auctions, and event operations while helping raise approximately $20,000.
• Maintained confidential client information, operational documentation, schedules, and records with accuracy and discretion.
• Collaborated with community agencies, board members, contractors, donors, and volunteers to strengthen community partnerships and improve client outcomes.

Transportation Coordinator at Leduc Society for Christian Education (2013-10 – 2017-06)

• Directed daily transportation operations serving students, families, school leadership, and professional drivers.
• Designed and continuously improved transportation routes to enhance efficiency, reliability, and customer service.
• Developed administrative tracking systems that strengthened accountability, maintenance tracking, reporting, and operational consistency.
• Coordinated fleet maintenance, inspections, repairs, field trips, driver schedules, and regulatory documentation.
• Maintained transportation records, expense tracking, compliance documentation, and operational reports supporting informed decision-making.
• Built productive working relationships with parents, administrators, mechanics, drivers, and Alberta Transportation representatives through responsive communication and dependable service.

Educational Assistant at Covenant Christian School (2014-11 – 2022-06)

• Built trusted relationships with students experiencing behavioural challenges and diverse learning needs, earning the confidence of students, teachers, and families.
• Partnered with educators to develop practical strategies that improved classroom participation, engagement, and student success.
• Adapted instructional approaches to individual learning styles while promoting confidence, independence, and resilience.
• Maintained confidential student records and documented progress with accuracy and professionalism.
• De-escalated emotionally charged situations through calm communication, patience, empathy, and sound judgement.
• Recognized by teaching staff as a dependable collaborator who consistently strengthened classroom outcomes.

Enumerator at Statistics Canada | Government of Canada (2026-05 – 2026-07)

• Represented the Government of Canada while conducting census operations throughout rural Alberta with professionalism and impartiality.
• Successfully converted the majority of initially non-responsive households into completed census interviews through respectful communication and persistence.
• Reduced refusals to fewer than ten households despite significant public reluctance toward government initiatives.
• Planned daily field operations independently while maintaining productivity, accuracy, confidentiality, and exceptional public service.

Transportation Safety Officer / Supervisor / Driver Trainer at First Student Canada (2005-09 – 2012-06)

• Supervised transportation operations supporting school divisions, professional drivers, parents, and students.
• Delivered Alberta Transportation S-Endorsement instruction and mentored new professional drivers.
• Investigated incidents, completed documentation, and implemented coaching that strengthened safety and compliance.
• Developed transportation routes while coordinating operational changes and resolving service issues professionally.
• Balanced operational leadership, regulatory compliance, customer service, and administration in a fast-paced environment.

School Bus Driver at Leduc Society for Christian Education (2012-01 – 2018-12)

• Provides safe, dependable transportation while serving as a professional representative of the school community.
• Builds positive relationships with students, parents, and staff through reliability, professionalism, and respectful communication.

School Bus Driver at Leduc Society for Christian Education (2024-01 – Present)

• Provides safe, dependable transportation while serving as a professional representative of the school community.
• Builds positive relationships with students, parents, and staff through reliability, professionalism, and respectful communication.

Community Fundraising Events & Wedding Coordinator (Volunteer)

• Planned and coordinated multiple weddings involving up to 300 guests, managing vendors, schedules, logistics, and client expectations.
• Successfully adapted events during the COVID-19 pandemic while navigating changing public health regulations.
• Delivered memorable events through exceptional organization, diplomacy, and project coordination.

High School Diploma – Transcona Collegiate Institute