Cindy Son

I have worked in retail for 5+ years in home furnishings and, clothing. I have a passion for merchandising from doing stages, A-ends and tables. I enjoy curating a lifestyle that people can see themselves in. Examples, 'A girl's dorm bedroom' or, 'Zen garden'. I am friendly and, a team-player in my store. I prioritize task by urgency and effectiveness while maintaining time standards. I communicate with customers of their needs and wants, to find a solution.

Full-Time Sales Associate at HomeSense/Marshalls (2021 – Present)

• Processing of daily shipments, 'Door to Floor' to company standards of campaign to drive sales

•Analyze data to provide weekly updates on objectives and identify any issues or opportunities to increase sales

•Trained associates to developed on floor, cash and fitting rooms to company regulations

•Perform monthly safety inspections as a member of the Joint Health and Safety Committee

•Assign duties to associates, monitor workflow, monitor performance

•Demonstrating a high degree of customer service while processing refunds, exchanges and purchases in accordance with company guidelines with POS

• Maintained store cleanliness and order

Call Centre Operator at Logit Group (2019– 2020)

• Answer inquiries/complaints quickly and effectively
• Handle customer interactions giving personalized, friendly and polite service
• Accurately updated customer records and information

Sales Associate/Visual Merchandiser at Live Chic Fanshawe College (2016– 2017)

• Collaborate with team members on window display using merchandising and store planning techniques, props and tools of the trade with cost effective budget
• Apply the principles of colour, design and techniques to display to help generate sales

Diploma in Photography – Fanshawe College (2017-09 – 2019-04)

Diploma in Fashion Marketing & Management – Fanshawe College (2015-09 – 2017-04)