Claire Cruz

Results-driven operations leader with 12+ years managing teams, enforcing safety compliance, and delivering exceptional customer experiences in high-volume environments. Proven ability to train staff, streamline workflows, and drive continuous improvement.

SHIFT MANAGER AND DEPARTMENT MANAGER - MCDONALDS - Brooks, AB

(2013-01 - 2024-12)

• Supervised and motivated crews across multiple departments, ensuring smooth, efficient restaurant operations at all times
• Upheld rigorous food safety, cleanliness, and customer service standards in a high-volume, fast-paced environment
• Onboarded and developed new hires through structured training, continuously upskilling an existing team over 11 years

SHIFT MANAGER AND HEALTHY & SAFETY MANAGER - MCDONALDS - Brooks, AB

(2025-01 - 2026-12)

• Lead Health & Safety department ensuring full compliance with company and provincial safety regulations across all shifts
• Conduct regular workplace inspections, maintain incident reports, and organize staff safety training programs
• Drive proactive risk-prevention initiatives, fostering a safe, positive culture and reducing workplace incidents

HIGHSCHOOL DIPLOMA WITH HONOURS - St. Joseph's Collegiate (2019-12)

BACHELOR OF SCIENCE - General Science - Concentrations: Biology and Geography - Mount Royal University (2026-12)