Claire Matheson

Customer Success and Account Management professional experienced in SaaS, onboarding, client retention, and portfolio management. Proven ability to build strong client relationships, lead successful client meetings and consistently exceed monthly and annual performance targets while serving as a trusted client advocate.

Customer Success Manager at Enso Connect (2025-01 – Present)

• Oversee a portfolio of approximately 150 active client accounts, maintaining regular communication and conducting monthly business reviews to drive retention, satisfaction, and long-term partnership growth.
• Manage new client onboarding, implementation, and client success initiatives, supporting approximately 40 new clients concurrently through deployment, adoption, and ongoing account management.
• Serve as the primary client advocate, partnering with product and technical teams to investigate, troubleshoot, and resolve platform and support issues while maintaining high levels of client satisfaction.
• Build trusted relationships with key stakeholders, providing strategic guidance and best-practice recommendations to maximize client value and platform utilization.

Customer Success Manager at ADP Canada (2023-09 – 2025-01)

• Served as the primary client contact throughout onboarding, managing expectations, resolving issues, and driving timely completion of implementation milestones.
• Managed end-to-end onboarding for 200+ HR and Payroll clients, gathering requirements and configuring ADP solutions to ensure timely go-live implementations.
• Partnered with internal Sales and Implementation teams to onboard new clients with HR and Payroll services across Canada, including French-speaking clients in Quebec, ensuring compliance with provincial payroll, tax, and labour requirements.
• Supported over $8 million in revenue with clients onboarded in 2023-2024 fiscal year.
• Supported team operations during leadership vacancy by interviewing and training new hires, mentoring U.S.-based colleagues on Canadian requirements, and developing process documentation for improved consistency.

Business Development Specialist / Account Manager at IS2 Workforce Solutions (2023-01 – 2023-09)

• Managed a full-cycle sales pipeline, from prospecting through to closing, across key accounts consistently meeting 100%+ of MRR.
• Negotiated and closed contracts, contributing to revenue growth and attainment of business targets.
• Cultivated client relationships through outreach and strategic meetings, enhancing client engagement and satisfaction.
• Delivered staffing and workforce solutions to executive and c-level client stakeholders within the manufacturing and warehouse industries across Ontario.
• Facilitated stakeholder meetings to present opportunities and align project goals and timelines, ensuring stakeholder buy-in.

Bachelor of Commerce (Honours) in Marketing Management – The University of Guelph