Clara Baek

Tourism Management graduate with guest-facing hospitality experience

Talent

SurreyMember since September 15, 2026

Cross-Cultural CommunicationGuest ServiceCustomer ServiceComplaint ResolutionProblem SolvingTourismTeamwork

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Cross-Cultural CommunicationGuest ServiceCustomer ServiceComplaint ResolutionProblem Solving

About

Recent Tourism Management graduate with two years of full-time, progressive guest-facing experience, advancing from Server to Senior Server. Skilled in personalized service, local recommendations, service recovery, cross-cultural communication, and anticipating guest needs in fast-paced environments. Brings hospitality and tourism education, hands-on event experience, and a genuine interest in helping travelers create memorable experiences throughout their stay.

Experience

Senior Server at Tokyo Joe's Sushi (2024-01 – Present)

Delivered attentive, personalized service to guests from diverse cultural backgrounds in a fast-paced restaurant, progressing from Server to Senior Server.
Anticipated guest needs, provided menu guidance, and offered local recommendations to help visitors make the most of their time in the Vancouver area, including explaining attractions and ticket options.
Resolved service issues by acknowledging concerns promptly, verifying details, coordinating with the kitchen, and keeping guests informed until resolution.
Managed multiple tables, guest requests, orders, and payments simultaneously while maintaining accuracy, professionalism, and a welcoming guest experience.
Supported junior servers during high-volume periods and performed regular opening and closing duties as a full-time team member.

Server at Tokyo Joe's Sushi (2023-01 – 2024-12)

Bridge to S.U.C.C.E.S.S. Gala Volunteer at The Westin Bayshore (2026-03 – 2026-03)

Supported a large hotel-based fundraising gala by assisting with guest seating and inquiries, raffle sales, live-auction activities, and donation sessions while coordinating with fellow volunteers.

Mafia & Casino Event Project Team Member at Tamwood Career College (2024-01 – 2024-06)

Collaborated with an 11-member team to plan and deliver a themed event; led event promotion by creating and managing Instagram content, interviewing classmates, and producing and editing promotional videos.