Claude Julio

I'm a dedicated and adaptable professional with a strong background in customer service, retail, and hospitality. I thrive in team environments, always looking for ways to improve efficiency and enhance the customer experience. Known for being responsible, punctual, and solutions-oriented, I take pride in my ability to handle challenges with a positive attitude.

Supervisor - 1933 Liquor Co.

(2023-01)

• Oversee daily store operations, ensuring everything runs smoothly.
• Act as a bridge between the store and online platforms, handling disputes and inventory concerns.
• Keep inventory organized and up to date to prevent shortages or overstocking.

Customer Service - Toby's Liquor Store

(2022-01 - 2023-12)

• Helped customers find the right products while offering personalized recommendations.
• Managed transactions efficiently as a cashier, ensuring accuracy and speed.
• Assisted with stocking and organizing inventory in the warehouse.

Customer Service & Warehouse - Walmart Canada

(2020-01 - 2022-12)

• Provided friendly and efficient service to customers at checkout and on the floor.
• Processed returns, assisted with product inquiries, and ensured a seamless shopping experience.
• Handled warehouse tasks, including stocking and organizing merchandise.

Receptionist - Hotel Loberías del Sur

(2018-01 - 2020-12)

• Welcomed guests and handled check-ins and check-outs with professionalism.
• Managed reservations and provided guests with information about hotel services and local attractions.
• Helped ensure a memorable stay by addressing guest needs promptly and courteously.

Receptionist - Hotel Palacio Astoreca

(2016-01 - 2018-12)

• Assisted guests with bookings, check-ins, and general inquiries.
• Managed reservations and coordinated with housekeeping for smooth operations.
• Provided excellent service to create a welcoming and comfortable stay for guests.

Crew Member & Coach - McDonald's (Mall Marina Arauco)

(2014-01 - 2016-12)

• Worked in a fast-paced environment, handling both kitchen and front-line tasks.
• Trained and mentored new employees to ensure quality service and efficiency.
• Maintained high standards in customer service and food preparation.

Pedagogy - English - Universidad del Mar (2011-01 - 2012-12)

Pedagogy - English - Universidad de las Américas (2013-01 - 2015-12)