Claudtte Baker

Professional Personal Supported Worker is seeking a challenging position, where I can use my education and skills to further my goals and vision with your Organization.

Clinical Assistant - St. Michael's Hospital - Toronto, Ontario

(2007)

• Liaise with RN at the beginning of the shift in assigned zone/rooms to received report and coordinate care plans together
• Assist RN with patient's admittance, departures and transfers
• Providing support to the Emergency team in response to pre-code with cardiac arrest and trauma response
• Prepare and arrange a listing of proper safe keeping of patient's personal clothing and belongings upon arrival
• Provide one-on-one, constant guard-care, supervision to patients and general floor
• Demonstrate understanding of infection control and regulated policy related to patient care
• Assist patients with transferring between surfaces including bed to stretcher, bed to wheelchair, reposition patient in bed, assisting with ambulation and basic care under the supervision of an RN
• Assist RN with restraints of aggressive patient utilizing Crisis Prevention Techniques
• Provide comfort measure and accompany patients for diagnostic testing
• Notify Charge Nurse of patient death and posted butterfly on door
• Assist RN preparing the deceased body for family viewing

Personal Support Worker - Central Registry Graduate Of Nurses - Toronto, Canada

(1998 - 2005)

• Assisted client with activity of daily living including personal hygiene care
• Helped client's maintain independence living with personal care
• Ensured safety precautions were consistently implemented to prevent accident and falls
• Accompanied and escorted client's to doctors appointments, outpatient appointments, short trips, recreational and social activities event
• Followed care plan observed, recorded and reported any substantial findings and or changes to the RN Supervisor
• Medication reminders and assisted clients with self-administered medications
• Ensured clients conducted their prescribed exercises
• Record and reported changes to client physical condition, behaviour or appearance to RN Supervisor
• Documented services delivered in accordance with Home Care policies and procedures
• Ensured client privacy in handling confidential
• Provided compassion, emotional and empathetic support

Residential Counsellor - Pioneer Youth Service - Scarborough, Ontario

(2005 - 2010)

• Counselled client/residents individually or in a group setting
• Encouraged and assisted client's to participate in social, educational activities to enhance their experience and quality of life
• Provided individualized and or crisis support to youth and adults diagnosed with ASD (Autism) developmental disability, mental disorder or dual diagnosis with unique needs
• Utilized problem solving skills to work collaboratively

Sale Associate - Zellers Department Store - Scarborough, Canada

(1995 - 1998)

• Welcomed and greeted customer to the store, answer their queries, responding to questions, improving customer satisfaction through engagement with merchandise and providing outstanding customer service
• (Go the extra miles) drive sales and ensured high levels of sales service
• Assisted customers need and provided assistance and information on the product features
• Followed and achieved department store goals on monthly, quarterly and yearly basis
• Assisted in ensuring that the products presentation area are cleaned and organized
• Maintained a positive attitude and focus on customer satisfaction in a fast pace environment
• Developed and cultivated strong buying relationship with customers

Personal Support Worker Certificate - George Brown College Of Applied Arts (2001-06)

High School Diploma - Maplewood High School (1997-06)