Colby

Business administration student with proven ability to build strong relationships, motivate teams, and foster collaborative, high-performing workplace environments. Known for exceptional communication, active listening, and approachable demeanor that encourages engagement and trust among colleagues, clients, and stakeholders. Experienced in mentoring and coaching staff, cross-functional coordination, and supporting operational excellence, with a track record of creating positive, productive team cultures.

Proficient in SAGE and Microsoft Office Suite, combining interpersonal strengths with organizational and analytical skills to drive team success and support corporate objectives.

Head Cashier - Home Depot - Medicine Hat, AB

(2025-02 - 2026-06)

• Leadership & Team Development: Served as a team leader in a corporate retail environment, mentoring colleagues through coaching and constructive feedback to strengthen performance and service standards.
• Employee Coaching: Provided ongoing guidance to team members to reinforce company policies, sales techniques, and operational expectations.
• Loss Prevention: Supported store loss prevention efforts by maintaining awareness of theft risks and following corporate shrink-reduction procedures.
• Cross-Training: Cross-trained across multiple store functions to improve team flexibility and maintain operational efficiency during peak periods.
• Performance Recognition: Earned internal accolades and recognition for strong performance, teamwork, and consistent adherence to corporate standards.
• Team Culture Leadership: Acted as a positive locker room leader by promoting strong morale, collaboration, and accountability among team members.
• Customer Experience: Contributed superb customer experience by supporting teammates, maintaining product knowledge, and upholding company service standards.

Bartender - The Royal Canadian Legion Branch #06 - Redcliff, AB

(2022-02 - 2025-01)

• Customer Service: Delivered friendly and attentive service in a pub environment, creating a welcoming atmosphere for guests and ensuring a positive overall experience.
• Team Training: Assisted in training new staff on service standards, daily procedures, and workplace expectations to help them integrate quickly into the team.
• Cash Handling: Managed cash transactions, including tills, floats, and tip distribution, while maintaining accuracy and accountability.
• Team Collaboration: Coordinated closely with kitchen and front-of-house staff to maintain efficient service and smooth operations during busy periods.
• Guest Relations: Built strong relationships with regular and new patrons by providing personalized service and addressing concerns promptly and professionally.
• Inventory Support: Monitored stock levels and assisted with placing orders to ensure consistent availability of beverages and key pub supplies

Bookkeeper - The Royal Canadian Legion Branch #06 - Redcliff, AB

(2023-07 - 2024-06)

• Bank Reconciliations: Performed regular bank reconciliations, ensuring all financial transactions were accurately recorded and discrepancies were promptly resolved.
• Financial Reporting: Prepared financial reports and summaries to support management in monitoring performance and making informed business decisions.
• Payroll & Accounts Payable: Processed payroll and vendor payments while ensuring accuracy, proper documentation, and adherence to payment deadlines.
• Inventory & Financial Tracking: Maintained inventory records and reconciled them with financial documentation to ensure accurate reporting and cost tracking.
• Confidential Record Management: Maintained organized and confidential financial records while ensuring compliance with company policies and standard accounting practices

Retail Sales Associate - The Royal Cold Beer & Liquor Store - Medicine Hat, AB

(2021-09 - 2021-12)

• Customer Assistance: Helped select products by providing recommendations and answering questions about available beverages.
• Inventory Management: Conducted cycle counts, restocked shelves, and organized inventory to maintain consistent product availability.
• Merchandising & Product Displays: Created attractive product displays and promoted seasonal items to increase customer engagement and sales.
• Cash Handling: Processed customer transactions accurately using the POS system while maintaining organized cash drawers.
• Store Organization: Maintained a clean, organized retail environment to support efficient shopping and strong product presentation.
• Problem Resolution: Addressed customer inquiries and resolved concerns to ensure a smooth and positive shopping experience.
• Team Collaboration: Worked closely with coworkers to maintain efficient store operations during busy hours.

High School Diploma - Hunting Hills High School

Business Administration - Business Administration - Medicine Hat College