Colton Youzwa

Maintenance Coordinator & Tenant Relations at Prospect Property Management (2022-10 – Present)

Coordinate and schedule maintenance on a daily basis across multiple properties ensuring timely response to tenants and owners.

Primary liaison between trades, owners and tenants.
Maintain accurate records of service requests and maintenance logs using property management software.
Conducted property inspections to assess maintenance needs and ensure tenant satisfaction.
Assisted in developing standard operating procedures for maintenance response.
Main contact point for tenant inquiries, complaints, and services requests, delivering prompt and professional support.
Mediated conflicts between tenants and escalated unresolved issues when necessary.
Worked closely with the leasing and marketing team to ensure smooth operation with move-in and out process.

Customer Service Representative at Walmart (2021-10 – 2022-09)

Delivered exceptional customer service to retail customers by resolving inquiries, processing returns and providing product information.

Resolved customer complaints with empathy and professionalism.
Focused on customer service by aiming to solve any issues and guarantee a satisfactory experience.
Contributed to team success by working together to resolve conflicts.

Crew Member at Dairy Queen (2019-02 – 2021-10)

Delivered fast, friendly, and accurate service to customers in a high volume, fast paced environment.

Ensured cleanliness throughout the restaurant.
Focused on customer service by aiming to resolve any issues and guarantee a satisfactory customer experience.

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