Account Opening Specialist - RI-MUHC - Montreal, QC
(2026-03)
- Open and maintain research accounts in compliance with funding and institutional requirements.
- Collaborate with researchers, Finance, and internal stakeholders to ensure timely account setup and issue resolution.
- Review documentation for accuracy and support efficient account onboarding.
Collector, Capital - LIGHTSPEED - Montreal, QC
(2024-11 - 2025-11)
- Led cross-functional rollout of repayment programs within Lightspeed Capital, aligning Finance, Sales, and Legal, to ensure business continuity and revenue protection.
- Identified gaps in repayment workflows and initiated GTM-aligned process improvements, increasing operational speed, revenue impact, and reducing friction for merchants.
- Standardized communication workflows to support smoother internal GTM alignment and ensure consistent messaging across merchant touchpoints.
- Worked with an internal data team to analyze the active portfolio, comparing current merchant repayment performance with prior results, surfacing risks and identifying trends to inform strategy.
- Partnered cross-functionally with Finance, Sales, and Billing to align repayment strategies, resolve complex client challenges, and minimize business disruption.
Support Specialist II, eCom - LIGHTSPEED - Montreal, QC
(2021-11 - 2023-02)
- Coordinated with Billing, Product, and Account Managers to troubleshoot and resolve technical issues.
- Delivered structured onboarding and support to merchants, managing workflows and integrations (e.g., MailChimp) from planning through execution.
- Maintained high customer satisfaction (CSAT > 4/5).
Web Content Management - SOLUMATION - Montreal, QC
(2021-03 - 2021-09)
- Designed internal app prototypes using Figma, HTML, and CSS.
- Collaborated with developers within structured Agile program workflows, and managed website content.
Communications Officer (Global Projects) - KHATIB & ALAMI - Dubai, UAE
(2018-09 - 2020-10)
- Organized three large-scale company events (400+ attendees) from planning to completion, coordinating with marketing, operations, finance.
- Helped prepare financial bid proposals for C-Level executives.
- Edited and produced over 100 case studies used in corporate marketing strategies, standardizing content delivery.
- Worked with a web design agency to help revamp the company's website.
- Partnered with a marketing agency to develop marketing collateral supporting corporate campaigns.
Communications Officer (Global Projects) - XCASSIA GLOBAL - Dubai, UAE
(2018-09 - 2018-12)
- Collaborated with the CEO to shape partner branding and design promotional assets.
- Managed communications and coordination for strategic partnerships with luxury brands under tight deadlines.
- Managed schedules and logistics for investors and senior stakeholders globally, ensuring timely and accurate execution of high-priority meetings and events.
