Front Desk Manager - The Marion Hotel - Winnipeg
(2019-06 - 2025-12)
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and mentored front desk staff to enhance service quality and performance.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained accurate records of guest interactions, contributing to data-driven decision-making.
- Implemented efficient scheduling practices to optimize staffing levels during peak periods.
- Collaborated with other departments to ensure seamless communication and service delivery.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Greeted guests upon arrival and engaged in pleasant conversations while managing check-in processes.
Housekeeper - The Marion Hotel
(2011-06 - 2013-07)
- Cleaned and sanitized guest rooms to ensure high standards of hygiene and comfort.
- Conducted regular inspections to uphold cleanliness and address maintenance issues promptly.
- Collaborated with team members to implement best practices for efficient housekeeping services.
- Trained new staff on cleaning protocols and safety procedures to promote team effectiveness.
Wait Staff Member - The Marion Hotel
(2007-02 - 2019)
- Provided excellent customer service by responding to guest inquiries and ensuring satisfaction.
- Collaborated with kitchen and management staff to ensure timely service and guest experience.
- Assisted in training new staff on menu offerings and customer service standards.
