Craig Mckenzie

Manage WCB claims and ensure safe return to work from day one, (Recover at Work). This full-time role involved managing WCB claims and medically approved modified duties as well as medical leaves for non-work related illness or injury for their 350+ staff members to ensure safe return-to-work procedures and full recovery for their employees.

WCB Claims & Disability Management Supervisor & Coordinator - ULS Maintenance and Landscaping & City Wide Towing - Calgary, AB

(2025-04 - 2026-02)

Manage WCB claims and ensure safe return to work from day one, (Recover at Work). This full-time role involved managing WCB claims and medically approved modified duties as well as medical leaves for non-work related illness or injury for their 350+ staff members to ensure safe return-to-work procedures and full recovery for their employees.

Employee Health Advisor - West Jet - Calgary

(2024-04 - 2024-06)

Managing and supporting disability cases and workplace accommodations. Promoting a healthy work environment, facilitating successful rehabilitation, and ensuring employees' smooth reintegration into the workplace following health-related absences.

Abilities Advisor - City of Medicine Hat - Medicine Hat

(2023-08 - 2024-02)

Apply claim and case management best practices to support employees in returning to work safely in a timely manner and within their functional abilities for both occupational and non-occupational injuries and illnesses. Administer the Disability Management and Workers' Compensation programs working directly with leaders, healthcare providers and employees to enable safe, timely and sustainable return-to-work outcomes and medical recovery.

Regional Claims Manager Western Canada - Harris Rebar — VSL Canada Ltd - Calgary, AB

(2009-09 - 2023-07)

Responsible for the Western Canada WCB Claims and Care Management program for all our teammates working in our Fabrication Shops and Yards; Field Construction Sites and branch offices throughout Alberta, BC, Saskatchewan and Manitoba. Assist the safety team with claim reporting, RTW accommodation if required & Modified Work Duties/ Agreement preparation/ completion. Created and implemented an early intervention, quick access (same day or next day)-timely medical assessment /treatment - recovery and RTW Care Management program for both Occupational and Non- Occupational injuries /medical conditions; that is available for all workers in every region.

The program is functioning and operational and is now being introduced in our Eastern Canadian Region. With the business partnership that has been developed with CBI Health.

Sales Rep / Sales Manager - Direct West Publishing - Sask Tel Sales Solutions (EZ Finder Phonebook) - Calgary & Southern Alberta

(2007-06 - 2009-06)

I initially started as a Sales Rep-working on advertising direct sales campaigns calling on business owners each day to help them grow their business and sales with print advertising strategies and some of great technology and programs from SaskTel. I travelled to markets in southern Alberta- namely Medicine Hat, Lethbridge, Red Deer and Calgary. This involved presenting, educating and building trust and rapport with the business owners.

Helping them find a Sales Solution for their business. As our business grew and expanded- I was given the opportunity to work as a Sales Manager which involved:

• Training- developing, coaching and empowering my Sales Team members with a supportive hands on leadership approach to consultative sales techniques.
• Working with them individually on strategies to help them develop their confidence and effectiveness to achieve their sales campaign goals and targets. Do walkins, speak with business owners, learn a bit more about their business and customers - if you could that day or set appointments to return and complete presentations.
• Educate and train - Lead and mentor by positive example every day. I worked with Matt Hanson, Keith Jeannot and Debbie Lambert who were my mentors in the Advertising Sales Industry. Participated in 2 Sales Campaigns where we were successful in not just meeting but exceeding the annual sales budget.

Vocational Services Counselor - Saskatchewan Workers' Compensation Board - Regina, SK

(2001-03 - 2007-04)

Provide information, assistance and counsel to injured workers returning to the labor force by helping them develop an individual vocational return-to-work plan. Facilitating workers' early return to or continuation in alternate/transitional modified work duties with the pre-injury employer. Consulting collectively with the injured worker, employer, and health care professional to analyze existing or anticipated barriers to return to work.

Member — Adjudication Pilot Project - Saskatchewan Workers' Compensation Board - Regina, SK

(2000-10 - 2001-02)

Responsible for separating adjudication of complex claims from case management. Involved with the development of new adjudication methods, policy procedures, and communication process.

• Participated in team meetings with the focus on the needs of our customers and ensuring service levels were maintained despite many obstacles

Health Care Facilitator - Saskatchewan Workers' Compensation Board - Regina, SK

(1997-04 - 2000-09)

Assisted the client in coping with the physical rehabilitation process by listening, advising, motivating and counseling. Met with the treatment center staff on regular basis to conduct complete file reviews and to plan clients' therapy programs and progression towards maximal recovery and fitness for work. Developed and delivered educational presentations to clients and treatment center staff by presenting information on the Boards' Early Intervention Rehabilitation Process.

Maintained records of multiple therapy programs, admissions, discharges, and financial statements.

Case Manager - Saskatchewan Workers' Compensation Board - Regina, SK

(1996-07 - 1997-03)

Delivered fair and timely service to injured workers and employers; responding to inquiries concerning the scope of the Act. Obtained information through personal interview, telephone, and written communication; representing the Workers' Compensation Board with the public. Rendered decisions regarding payments, assessment/treatment plans, and fitness for work.

Managed assigned caseload and claims unit, keeping it up to date. Administered policies, procedures, and program delivery. Provided orientation, training, and facilitated successful job-search and return-to-work plans for injured workers in Saskatchewan.

Dealt with ongoing human resource issues with regards to disability claims management and wage and salary administration. Performed the role of unit manager in his absence.

Team Leader — Claims Specialist - Crown Life Insurance Company Canada - Regina, SK

(1986-11 - 1996-06)

Managed disability claims for any type of medical condition (non-occ. injury, sickness or illness) that could cause disablement from employment. Created, issued, and developed group policy contracts in coordination with the underwriting, medical, and legal department. Dealt extensively with medical and legal terminology, directly interpreting disability, life and extended health care benefit master policy contracts.