GUEST SERVICE - CALGARY STAMPEDE - 421 12 Avenue SE Calgary Alberta T2G 1A5
(2025-06 - 2026-06)
- Provide exceptional guest services and address any issues or concerns of the customer
- Processed payments, invoices and other customer - related documents.
- Responsible for daily cash balancing and generate daily transaction report.
- Worked collaboratively with other departments to ensure customer satisfaction.
- Responsible for service recovery, supporting other departments to resolve guest complaints effectively and efficiently.
- Scheduling orders and inventory management monthly
- Customer interaction and identify areas for improvement, and gather guest feedback for future planning
- Responsible for customer inquiries, managing incoming customer question through various channels.
- Maintaining and updated customer records in accordance with company policy.
Sales/Stock Associate - Hudson Bay – Chinook
(2022-10 - 2025-05)
- Assists in unloading shipments to the store and warehouse.
- Checks items received against shipping invoice to ensure the shipment is accurate.
- Unpacks inventory.
- Organizes inventory in the stockroom.
- Replenishes stock on the sales floor as needed.
- Places orders for supplies
- Places special orders for customers when necessary.
- Conducts regular store inventory.
- Uses inventory control software to log information.
- Assists managers and associates in preventing theft and maintaining proper inventory.
- Packs up defective items or overstock and arranges for the return of shipment.
- Observes proper safety procedures in the stockroom, particularly when lifting and moving heavy items.
- Reports issues or problems to inventory manager or store manager.
- Attends store meetings.
- Assist in cleaning up the store and stockroom during closing shifts.
PAYMENT AND REWARD REPRESENTATIVE - PC Financial - 130th SE Ave. Calgary
(2021-09 - 2022-10)
- Actively engage with customers to educate and promote PC Financial Products
- Understand customer needs to make appropriate recommendations
- Offer exceptional advice and product knowledge
- Create excitement around the product offering, by being a subject matter expert and advocate for the service product
- Approach each situation with confidence and enthusiasm to promote and sell our wide-side selection of product and solutions
- Resolving fraud, dispute transaction and resetting password and PIN code
- Accountable for area security and internal security audits
- Built trust with the card holder and members, resolved routine problems with member accounts and referred complex questions to the appropriate internal personnel
Retail Floor Team Lead - Sketcher - MarketMall
(2019-11 - 2021-09)
- Conducts opening and closing operational routines as needed, ensuring a successful start or completion of the store's daily business.
- Executes detailed, comprehensive stock and product management routines, including processing shipment and completing markdowns, merchandising, replenishment and fulfilling online orders.
- Welcomes guests and assists with finding their perfect pair, accessories or apparel.
- Keeps an overview to daily operations and troubleshoots any concerns with transactions and store routines.
- Stock receiving and shipping out.
- Make suggestion for the customer needs.
- Maintains correct quantities of items on shelves.
- Generates price labels for product.
- Orders replacement product.
- Breaks down and discards empty packaging.
- Prepares product for shipment.
- Operates tracking scanners to maintain accurate inventory and shipments.
- Assist in order processing as necessary.
Fashion Consultant - Saks Fifth Avenue – Chinook Mall
(2018-02 - 2019-11)
- Listening to the client's needs and understanding their individual personality.
- Providing tailored advice on individual pieces, whole outfits, colors, styles, and fabrics that will suit the client's preferences, style, body type, and price range, as well as the occasion they're dressing for.
- Selling merchandise and increasing sales for the company.
- Remaining up-to-date with current fashion trends and principles.
- Updating your portfolio of looks and trends to reflect seasonal fashion changes and to develop new outfits and recommendations for clients.
- Generating and pursuing leads to grow your client base.
- Following up with clients via phone or email and answering requests and questions.
- Love being part of a People team and treat every co-worker with respect, encouragement and team spirit
- Ensure their positive energy and enthusiasm for people is shared with every customer every day
- Recover, fill, stock, clean and never stop moving to ensure our floor inventory and stores operations look top-notch
- Follow policy & procedure as well as operational best practices without exception to ensure a healthy, stable and profitable store.
- Always demonstrates accuracy and integrity when conducting any customer transaction
Sales Associate - Gymboree - MarketMall
(2014-10 - 2018-02)
- Greeted customers and ensuring that all customers are being served.
- Monitoring and assisting all customer service levels. In sales, refunds, exchanges and customer complaints.
- Keeping up to date for the promotion and putting up the display.
- Balancing the till register with receipts.
- Stock receiving and shipping out.
- Make suggestion for the customer needs.
- Maintains correct quantities of items on shelves.
- Generates price labels for product.
Stock Associate - Nine West – MarketMall
(2011-10 - 2014-10)
- Places special orders for customers when necessary.
- Conducts regular store inventory.
- Uses inventory control software to log information.
- Assists managers and associates in preventing theft and maintaining proper inventory.
- Packs up defective items or overstock and arranges for the return of shipment.
- Observes proper safety procedures in the stockroom, particularly when lifting and moving heavy items.
- Reports issues or problems to inventory manager or store manager.
- Attends store meetings.
- Assist in cleaning up the store and stockroom during closing shifts.
