Resident Manager / Property Administrator - MetCap Living - Barrie, ON
(2025-12)
- Manage daily residential building operations, tenant service, administration, maintenance coordination, and property support responsibilities.
- Respond to resident inquiries, complaints, maintenance requests, pest-control concerns, parking issues, access/fob matters, and move-in/move-out needs.
- Maintain tenant files, rent ledgers, lease documents, notices of entry, N4/N5/N9 documentation, compliance records, and communication logs using Yardi Voyager and Property Vista.
- Coordinate vendors and contractors for repairs, inspections, pest control, appliances, plumbing, leaks, mold/moisture concerns, doors, locks, and common-area work.
- Support collections and account accuracy by reviewing balances, arrears, payments, adjustments, ledgers, and resident account information with management and accounting teams.
- Conduct suite inspections, document before-and-after conditions, follow up on work orders, and assist with leasing, keys/fobs, rent-ready, and vacancy processes.
Accounts Receivable / Collections Specialist - Northlake Financial - Barrie, ON
(2025-09 - 2025-12)
- Managed customer account follow-up, payment arrangements, and collections activity in a financial services environment.
- Reviewed account details, payment history, outstanding balances, and documentation to support accurate customer communication.
- Handled phone and email inquiries professionally while supporting account resolution and administrative follow-up.
Property Administrator - MetCap Living - Barrie, ON
(2025-01 - 2025-04)
- Coordinated administrative property operations and communication between tenants, management, and vendors.
- Maintained tenant files, lease agreements, renewals, N4/N9 forms, notices, and compliance documentation.
- Processed rent payments, updated resident accounts, and supported records in Yardi Voyager and Property Vista.
Accounts Receivable Specialist - REV Capital - Remote / Vaughan, ON
(2022-06 - 2024-07)
- Managed multi-million-dollar receivables portfolio while maintaining a 95%+ on-time payment rate.
- Reduced overdue balances by 20% through proactive collections, follow-up, and client account management.
- Prepared forecasting, aging, and past-due reports to improve cash-flow visibility and financial decision-making.
Property Administrator - DMS Property Management - 15 Maple - Barrie, ON
(2019 - 2021)
- Managed tenant communication, rent collection support, leasing documents, notices, maintenance requests, and building coordination.
- Supported renewals, compliance documentation, resident files, vendor follow-up, and accurate property records.
Account Executive - Grand Financial Management - Vaughan, ON
(2014-07 - 2019-10)
- Achieved 95% client retention by providing tailored financial solutions and consistent client service.
- Created monthly aging and past-due reports, helping reduce outstanding accounts by 20%.
- Resolved complex discrepancies and improved account accuracy through detailed follow-up and reporting.
Assistant Superintendent - SK Properties - Richmond Hill, ON
(2009-10 - 2014-10)
- Supported residential property operations, tenant service, building coordination, and maintenance follow-up.
- Supervised a team of 10 and helped improve property operations efficiency and resident satisfaction.
