Crystal Easter

Ensure excellence in customer service to create a memorable dining experience.

Bar Manager - Starlight Casino- Match Eatery & Public House - Point Edward, ON

(2025-05)

Ensure excellence in customer service to create a memorable dining experience.

• Prepare beverages in accordance with high-quality standards.
• Develop service standards, train staff members, and ensure implementation.
• Provide leadership to bar staff members and manage performance reports.
• Crafts, edits and maintains the bar menu and update pricing
• Collaborate with the marketing department to develop initiatives to attract and retain business.
• Liaise with government regulators and ensure compliance with casino regulations and applicable licenses.
• Maintain proper compliance standards including regular sign offs of ID policy
• Create/Uphold proper par levels for products, glassware and tools
• Inventory, wastage, spillage tracking
• Training and development

Food and Beverage Service Manager - Starlight Casino- Match Eatery & Public House - Point Edward, ON

(2020-02 - 2025-05)

• Direct and evaluate food and beverage service
• Complete daily financial reports
• Manage staff service activities, resources, budgets and scheduling
• Supervise and mentor my team; oversee recruitment, training, and performance evaluations and provide feedback
• Purchases and inventory control

Hostess - Starlight Casino -Match Eatery & Public House - Point Edward, ON

(2018-09 - 2020-02)

• Schedule reservations accordingly to maintain steady flow of the restaurant
• Assign seating plan to all guests' preferences
• Informing server of reservations in their section as well as when a new guest(s) arrive
• Familiar with open table and guest centre programs

Assistant Manager - Realstar Management - Sarnia, ON

(2011-06 - 2012-07)

• Proficient use of Microsoft Office, Yardi
• Maintained cleanliness of building and office
• Responsible for handling large amounts of cash
• Performed background checks
• Filled and filed tenancy applications

PSW - Steeves and Rozema Enterprises Ltd - Afton - Sarnia, ON

(2010-05 - 2011-09)

• Accurately reported residents' input/output and ADL's
• Applied proper ethics in all aspects while caring for residents
• Used safe body mechanics while assisting staff with transferring/repositioning residents
• Assisted in personal care of residents dressing/undressing, hygienic care
• Assisted residents with feeding
• Promptly answered call bells
• Accurately reported behavioural/health changes to RN on duty
• Extensive experience in the proper use of mechanical lifts

Certificate - Personal Support Worker - Lambton college (2009-09 - 2010-04)