Cynthia Jones

Good oral and written communication skills. Able to learn quickly and work effectively as a team member as well as independently. Friendly, fair, firm, reliable, pleasant and positive. Able to build and maintain good rapport with clients.

Flexible, patient, mature and dependable. Understanding, patient and non-judgmental. Provide love, stability, and care for vulnerable children. Willing and able to keep information about clients confidential.

Able to use tact and judgment in dealing with difficult situations.

Child and Youth Care Worker at CarePros (2023-01 – Present)

• Build trust through playful engagement and mentorship.
• Guide youth through crisis in challenging situations by using role modelling, encouragement, and crisis intervention strategies.
• Support them with your presence, engagement, and accountability.
• Create moments of joy, whether that's organizing a game, cooking together, or teaching life skills.
• Document daily activities and observations with attention and care.
• Collaborate with Program Supervisors to support individualized therapeutic plans.
• Providing individualized, trauma-informed care tailored to each child's history and needs.
• Supporting children and youth who may display behaviours such as aggression, resistance, withdrawal, or emotional dysregulation.
• Actively building trusted, meaningful relationships that help promote healing and stability.
• Teaching coping skills, modelling healthy boundaries, and providing consistent emotional support.
• This work is intensive, relational, and specialized, requiring empathy, patience, and the ability to understand behaviour as communication.

Community Support Workers at Key Support Services Inc. (2017-01 – Present)

• Advocacy for the individuals we serve
• Networking with community/vocational contacts
• Skill based teaching
• Behavior management and/or personal care
• Daily documentation in consumer and staff logs
• Medication delivery
• Applying support garments and medical devices
• Keeping records of all activities
• Doing simple range of motion exercises
• Perform light housekeeping duties such as make beds, doing laundry and mopping
• Cook meals and prepare special dietary foods
• Purchase groceries and fun other errands
• Accompany clients to physician's offices or on outings

Practical Nursing / Nursing Aid Certificate in Nursing – St. Amos Nursing Aid / Practical School

Certificate in General Studies – Community College

High School Diploma – Buduburam Community Senior Secondary School