Medical Receptionist at Royal Victoria Hospital - Glen (2024-09 – Present)
- Coordinated communication between patients and medical staff to ensure seamless service delivery.
- Trained new reception staff on office protocols and software systems, improving team efficiency.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Advanced knowledge on various medical terminology and software.
Radiology Medical Receptionist at Radimed (2024-07 – 2024-09)
- Advanced knowledge of medical terms in radiology/ultrasound procedures.
- Registers patients into clinic.
- Answers phone calls.
- Books appointments.
Medical Receptionist at Brunswick Medical (2024-05 – 2024-07)
- Managed 4 to 6 Family Medicine Doctors.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Service Coordinator at Confort Elite (2022-10 – 2023-08)
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Set up caregiver's appointments with customers.
Customer Service Centre Representative at Akelius Canada (2022-01 – 2022-09)
- Coordinated communication between patients and medical staff to ensure seamless service delivery.
- Trained new reception staff on office protocols and software systems, improving team efficiency.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Advanced knowledge on various medical terminology and software.
