Director of Operation
Send a job offer directly to this candidate
Accomplished, results-driven Bilingual Director of Operations with 20+ years of leadership experience spanning Health & Wellness (EAP), Banking, and Finance industries. Proven expertise in managing large-scale, multi-site teams across North America, optimizing operational performance, and driving revenue growth. A strategic leader with a track record of successfully integrating multiple acquisitions, spearheading major technology implementations, and executing cost-reduction initiatives that have significantly improved efficiency and profitability.
Passionate about continuous improvement, process innovation, and building high-performing teams that excel in fast-paced, dynamic environments. Skilled in negotiation, business planning, budgeting, P&L management, operations management, sales, and Contact Center leadership. Known for fostering collaboration, inspiring teams, and developing strong cross-functional relationships to drive business success.
Dedicated to delivering excellence in customer experience, operational strategy, and performance optimization.
