RBC Financial Group – Inbound Resolution Agent, Miss, ON July 2018 – September 2023
- Collected accounts on behalf of RBC products, car loans, credit cards, personal line of credit, personal loans.
- Demonstrated strong organizational skills by effectively working with multiple objectives and tight deadlines.
- Contacted debtors by phone, correspondence, and personal contact to determine willingness and ability to pay.
- Conducted investigative work to locate debtors (i.e., Leave message on voicemail, written correspondence)
- Maintained account records, including contacts, correspondence, payments etc.
- Followed up on any outstanding reports and confirmed the status of pending requests.
- Utilize Collection applications to arrange promises to pay for the amount owed by client.
- Maintain a balance between quality Customer Care and effective collections techniques.
- Embrace the service routines, goal setting and performance enablement.
Cash Money – Recovery Agent, NY, ON March 2017 – July 2018
- Collected dues on behalf of Cash Money
- Handled busy inbound phone inquiries regarding past due accounts.
- Answered incoming and outgoing telephone calls based on established company guidelines, while ensuring positive customer experience.
- Maintained positive relationship with assigned clients, and service partners.
- Initiate outbound calls to all delinquent customers based on timing tree.
- Conducted investigative work to locate debtors (i.e., Leave message on voicemail, Send email, written correspondence)
- Maintained account records, including contacts, correspondence, payments etc.
- Followed up on any outstanding reports and confirm status of pending requests.
- Escalates accounts and issues according to Collection's policies & procedures.
Scotia iTrade- Customer Service Representative, TO, ON Sept 2016-Jan 2017
- Responsible for resolving client inquiries efficiently and effectively and achieve First Call Resolution by responding independently to telephone inquiries.
- Uses discretion to correct problems that result in a high level of client satisfaction.
- Adheres to the policies and practices that regulate the Contact Centre, the company, and the Investment Industry.
- Contribute to the effective functioning of company by building effective working relationships across the team and with various business lines and corporate functions.
Concentrix- Technical Support
, Hamilton, ON June 2016- Sept 2016
- Diagnose software issues client has with the system provided to employees.
- Support clients with their software tech issues on their cell phone.
- Assist clients in navigating different applications on their cellphone.
- Support client in resetting their cellphone.
- Recommend repair shop if client is experiencing Hardware issues.
CIBC – Financial Services Representative Regina, SK July 2014 - Dec 2014
- Sold different banking products to clients like bank a/c, Credit card, OD limit and Loan product.
- Strives to understand customer’s situation and recognize customer’s needs.
- Navigates computerized system and accurately enters data.
- Strive to achieve sales objectives by promoting and selling various products and services.
- Strive to meet or exceed business standards for quality and productivity.
