Dan Arif

Results-driven operations and customer service professional with over 10 years of experience in security, operations, logistics, retail, and team leadership. Proven ability to supervise staff, coordinate daily operations, resolve customer concerns, manage inventory, and maintain safe and efficient workplaces. Recognized for strong communication, problem-solving, and organizational skills in fast-paced environments.

Adaptable, dependable, and committed to delivering exceptional service while supporting operational excellence.

Site Supervisor - Paragon Security - Toronto, ON

(2024-08)

• Supervise daily operations while ensuring compliance with company policies and client expectations.
• Lead, mentor, and support a team of 10+ security professionals.
• Monitor CCTV, access control systems, alarms, and building security.
• Respond to incidents, emergencies, and customer concerns professionally.
• Prepare detailed incident reports and communicate operational updates to management.
• Coordinate contractors, visitors, deliveries, and resident requests while maintaining high customer service standards.
• Build positive relationships with clients, residents, contractors, and management.

Logistics Officer - Rapid Retail Canada - Toronto, ON

(2022-03 - 2024-05)

• Coordinated daily warehouse operations and inventory management.
• Maintained accurate stock levels and ensured timely order fulfillment.
• Scheduled staff and assigned workloads to improve operational efficiency.
• Assisted with shipping, receiving, and quality control processes.
• Collaborated with multiple departments to improve workflow and productivity.
• Delivered excellent customer service while resolving operational issues.

Sales Representative / Supervisor - Cellular Linx - Toronto, ON

(2015-09 - 2022-03)

• Supervised daily retail operations and staff scheduling.
• Trained and coached employees to improve customer service and sales performance.
• Built long-term customer relationships through exceptional service.
• Assisted with inventory management, merchandising, and store operations.
• Resolved customer concerns professionally while maintaining a positive shopping experience.
• Consistently exceeded sales and performance targets.

Auto Body Technician - Versatile Automotive - Toronto, ON

(2024-05 - 2024-07)

• Assisted with vehicle preparation and repair processes.
• Maintained organized work areas while following workplace safety procedures.
• Managed tools, equipment, and vehicle parts efficiently.
• Worked collaboratively with technicians to complete projects on schedule.

Associate of Arts - Film & Television Production - Toronto Film School (2017 - 2019)