Dana Grace De Ocampo

Customer-Focused & Approachable: Experienced in building great relationships with staff and visitors, maintaining high standards across different departments at SHN.

Committed Teammate & Collaborator: Supportive team player with a track record of actively collaborating on campus outreach and events, always ready to communicate openly and lend a hand to colleagues.

Retail Operations & Adaptability: Flexible and organized, with proven experience managing daily shop tasks independently, executing accurate POS transactions, and providing reliable backroom stock support.

Street Team Ambassador - Ted Rogers Student Society - Toronto, ON

(2025-01 - 2026-01)

• Collaborated with a team of ambassadors to plan outreach strategies, openly supporting colleagues to achieve shared engagement goals.
• Communicated as a friendly and approachable representative during in-person marketing, communicating clearly and making students feel welcome.
• Utilized promotional content across social media to increase awareness, engagement, and attendance for campus programming.

Commercial Services - Event Planning - Scarborough Health Network - Toronto, ON

(2024-01)

• Coordinated corporate events and scheduling for specialized medical professionals using Microsoft Outlook and Teams.
• Prepared professional event materials and executed venue setups, managing seating, food, and beverage logistics.
• Demonstrated exceptional communication and professionalism while interacting directly with hospital board members and executive leadership.

Tapestry Gift Shop (CO-OP Student) - Scarborough Health Network - Toronto, ON

(2023-01 - 2024-01)

• Created a welcoming atmosphere by greeting customers with a smile, listening to their needs, and ensuring a positive, inclusive shopping experience.
• Adapted quickly to managing daily shop tasks independently, staying organized and managing time well in a busy environment.
• Processed sales transactions accurately and efficiently using Point-of-Sale (POS) systems to handle cash, credit, and debit payments.
• Managed cash and change securely, ensuring precise cash management.
• Issued receipts and processed returns and exchanges flawlessly, documenting all financial transactions according to company policy.
• Assisted with receiving, unpacking, and organizing stock to keep the sales floor fully stocked, neat, and visually appealing.

Bachelor's of Business Management & CO-OP - Human Resource - Ted Rogers' School of Management (2025-01 - 2030-01)