MINH-DANG NGUYEN
37A Stope Way Whitehorse, YT Y1A 0B69 Education:
2018 - 2020 Centennial College, Toronto, Ontario - Special Event Planning
2015 - 2018 SaiGon University, Ho Chi Minh city, Vietnam - Culture and Tourism
Other Training
- Current Valid Yukon Class 5 Drivers License
- Workplace Hazardous Material Information System • Food Safe
Qualifications and Skills
- Experience working in a fast paced office environment, have excellent time management skills and work within a deadline
- Experience providing financial support; handling cash sales through POS system, accepting different types of payments and banking system
- Experience performing a wide variety of administrative support, information systems; Database, Outlook, Google drives, spreadsheets, and clients' confidential records
- Experience working in an office set up managing emails, calls, handling inquiries and other documents needed for daily operations
- Strong interpersonal skills, excellent communication skills, attention to detail, organized, and highly motivated to learn
- Proofreading and verifying the accuracy of client's registration documents to assure the completeness of the submission
- Experienced providing customer service
- Ability to maintain confidentiality of client's personal information
- Effective conflict resolution skills and trained to manage priorities and interruptions • Ability to contribute to the success of the team and work independently
Work Experience: July 2019 - Present
Barista - Shift supervisor, Starbucks Coffee Company
Toronto, Ontario - Whitehorse, Yukon
Administrative task experience
- Provides a variety of administrative support, including word processing and completing documents needed for daily operation
- Completes product inventory and ordering in weekly basis according to the system management
- Responds and solves phone calls inquiries and complaints
- Reports and sends ticket numbers for broken equipment
- Manages partner schedule to resolve call in sick
Financial task experience
- Prepares opening shifts and night deposit - making sure the cash registers are perfectly working to serve customers
- Provides financial support which involves sales on a daily basis, deposit and collecting from cash tills
- Takes different types of payments through POS such as cash, cards and LPO
- Maintains confidentiality for financial documents
Customer service experience
- Provides customer satisfaction by welcoming and communicating with customers • Keeps the work environment professional and safe
- Contributes to increasing customer connection - living up to the values and mission of the company
September 2019 - May 2020
Event Coordinator Internship, VintageBASH
Toronto, Ontario
Administrative task experience
- Provides a variety of administrative support including, reporting to management, preparing quotes, event contracts and issuing invoices, scanning/faxing, photocopying, registering clients, booking appointments and receiving phone calls about inquiries and other requests
- Assists in event planning, design, and production; performs event-related set-up and tear down tasks
- Manages and updates client booking from a website and database software
- Create quotes and contracts by using Microsoft or Excel, and arrange payments from clients through phone or in person
- Contacts to clients to confirm rental orders, preparing and packing client orders, and unpacking & cleaning rental items
Customer Service task experience
- Assists clients with walk-in, appointments, order pickups
- Connects and schedules clients for site visits; answers and follows up with all event inquiries in a timely manner
- Prepares and packs client orders, and unpacks & cleans rental items
Financial Task experience
- Provides financial support by taking different types of payments for contract deposits and payments; processes payments and issues receipts
March 2017 - May 2018
Public Relation (PR) - Event Crew, SunriseVN
Ho Chi Minh city, VietNam
Administrative task experience
- Provides a variety of administrative support including, reporting to management, preparing quotes, event contracts and issuing invoices, scanning/faxing, photocopying
- Assists in event planning, design and production while managing all project delivery elements within time limits
- Assists and cooperates with the marketing department to create media strategy plans for Grab Vietnam (Grab Holding Inc.)
- Produces copywriting for press releases to be posted on main-stream media channels; collects on-air press releases and materials to create project reports, monthly reports, and regional reports; manages media strategy reports to submit directly to clients after projects
Customer Service task experience
- Works and follows up with clients to identify their needs and ensure customer satisfaction; answers and follows up with all events and projects inquiries in a timely manner
- Contacts to clients for post-events and projects reports, and submits directly to customers Financial Task experience:
- Assists other departments to create quotes and contracts for media and event projects; follows up with clients for invoice inquiries after projects
