Daniel Bergeron

Information Technology Coordinator with hands-on experience managing Windows Server environments, Microsoft 365, endpoint deployment, ManageEngine endpoint management, and multisite network infrastructure. Strong MSP background supporting multiple business environments with hands-on experience in networking, Microsoft 365, endpoint management, remote support, VoIP systems, and infrastructure troubleshooting. Strong networking background with hands-on deployment and administration of Ubiquiti and Omada environments including VLANs, Wi-Fi infrastructure, point-to-point wireless links, switching, routing, and multi-building connectivity.

Currently completing Microsoft Azure Administrator (AZ-104) certification after finishing the official Microsoft Learn administrator learning paths. Knowledgeable in Microsoft Entra ID, identity and access management, cloud administration fundamentals, VoIP systems, and IT operations.

Information Technology Coordinator - Akisqnuk First Nation

(2025-01 - 2025-09)

• Administered Windows Server infrastructure including Active Directory Domain Services and Group Policy.
• Managed Microsoft 365 users, licensing, security policies, and collaboration tools for approximately 70 staff.
• Oversaw endpoint deployment and network infrastructure across six buildings.
• Managed and troubleshot multi-site Ubiquiti network infrastructure including wireless access points, VLANs, switching, and site connectivity.
• Supported network optimization, wireless coverage improvements, and infrastructure reliability for staff and operational systems.
• Applied Azure administration concepts aligned with AZ-104 training including RBAC and resource groups.
• Managed endpoint deployment, device administration, and policy management using ManageEngine.
• Delivered IT troubleshooting and infrastructure maintenance for servers, workstations, and networks.
• Managed AV systems and Zoom streaming for meetings and community events.
• Implemented AI-assisted workflows to improve documentation and operational efficiency.

Course - Sound Design - Université du Québec en Abitibi-Témiscamingue