Danielle Appleton

I am a enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I always maintain focus and positive attitude in stressful situations and high-volume environments.

Waitress - Thirty

(2022-09 - 2023-06)

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Ensured smooth restaurant operation by effectively managing reservations system.
• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Improved customer satisfaction by providing efficient and friendly service.

Barista - Coble's Coffee Bar

(2022-01 - 2022-09)

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Assisted in inventory control measures for effective stock management.
• Managed high volume orders during peak hours maintaining quality of service.
• Addressed any customer complaints or issues promptly, ensuring customer satisfaction.

Bartender - The Tow Bar

(2017-05 - 2020-02)

• Adapted quickly to different situations maintaining efficiency even under pressure.
• Checked identification of customers to ensure legal drinking age compliance.
• Trained new staff members effectively, ensuring top-notch service standards were maintained.
• Communicated clearly with kitchen staff for seamless coordination of food orders.
• Maintained a clean and organised bar, enhancing customer satisfaction.
• Processed payments accurately reducing discrepancies at end of shift tallying.
• Handled cash transactions securely minimising risk of theft or fraud.
• Resolved customer complaints promptly to maintain good relationships.
• Welcomed guests with friendly conversation and fun atmosphere.
• Served guests spirits, lagers and stouts at bar.

High School Diploma - Scalby School Scarborough, England