Danielle Doerksen

Experienced professional with a strong background in customer service, team leadership, and problem-solving, offering proven skills in training, staff supervision, and operational management. Adept at optimizing workflows, resolving customer concerns, and fostering team success in dynamic environments. Ready to bring expertise and a results-driven approach to a Shift Supervisor role, contributing to operational excellence and team development.

Assistant Manager - Warehouse One - Fort McMurray, AB

(2021-11)

• Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
• Helped oversee the daily operations of the store, managing staff and inventory.
• Assisted with recruiting efforts by interviewing prospective candidates for open positions.
• Created weekly schedules based on predicted staffing needs, budgets and employee requests.

Team Lead - MacDonald's - Fort McMurray, AB

(2004-01 - 2007-07)

• Supervised the daily work of staff to ensure work prioritization and quality.
• Mentored and coached team members to ensure successful performance.
• Delegated tasks to team members according to project requirements and employee strengths.

Shift Leader - Tim Hortons - Williams Lake, BC

(1999-09 - 2004-03)

Managed High-volume customer flow in a fast paced drive-thru maintained target service speed while ensuring order accuracy

• Trained new employees in job duties, safety procedures, and company policies
• Assisted customers with inquiries, orders and complaints in a timely manner.
• Supervised food production and preparation, promoting consistency with established recipes and procedures.