Danya

Motivated University of Western engineering student with strong customer service experience and excellent time management. I communicate fluently in English and Arabic and enjoy helping customers find practical solutions. I work well independently and as part of a team, adapt quickly in busy environments, and take responsibility for delivering reliable results. Ready to bring a positive attitude and strong work ethic to a customer facing role!

Energy Exchange Role at SPINCO London (2026-01 – Present)

• Managed front-desk operations: greeted members, processed check-ins and bookings to keep classes on schedule.
• Troubleshot equipment and resolved technical issues quickly, minimizing downtime and improving class flow.
• Provided attentive customer service: responded to inquiries and de-escalated complaints, securing positive member feedback.
• Maintained studio cleanliness and standards; recognized as Employee of the Month within three weeks for outstanding performance.

Copy and Print Rep / Customer Service Associate at Staples Canada (2023-04 – 2024-05)

• Resolved escalated customer complaints and complex service issues, collaborating with team members to deliver timely, satisfactory solutions.
• Managed large print and copy projects from intake to delivery, coordinating specifications, timelines, and client expectations to ensure on-time completion.
• Performed detailed quality checks on finished print jobs to meet client requirements and reduce reprints.

Sales Representative at OSL Retail Services (2021-10 – 2022-09)

• Provided friendly, solution-focused customer service, advising shoppers and resolving issues to enhance the customer experience.
• Worked efficiently in a fast-paced retail environment, supporting merchandising, inventory tasks, and store presentation standards.
• Demonstrated strong organization and communication skills to achieve team objectives and maintain product availability.
• Consistently punctual and dependable, contributing to smooth daily operations and positive team dynamics.

Bachelor's degree in Engineering Science – University of Western (2022-09)

Diploma – London Central Secondary School (2018-09 – 2022-06)