Senior Analyst, Data Insights & Analytics/Vendor Data Support at Loblaw Companies Limited (2020-05 – Present)
Onboard 290+ vendors (over 3000 users) to the Loblaw Data, Insights & Analytics (LDIA) Portal. Manage external vendor communications process, facilitate user access set up and handled/validated vendor inquiries for an individual portfolio of approx. 100 vendors. Work with various teams and manage project timelines to ensure deliverables are achieved.
Manage issue triaging and tracking and resolution. enhancements are prioritized. Facilitate the weekly vendor suggestions in Jira via a Kanban board and manage the project status update meetings.
Manager, Sales Operations, Global Sales Canada at Choice Hotels Canada (2018-01 – 2020-05)
Provided direction for sales support and coordination between Sales, Operations and Marketing. Responsible for efficient management of RFP Contracting, CRM, and global sales communications. Worked with internal and external stakeholders along with vendors when managing tradeshows and client events. Managed all purchase orders and invoices for the Global Sales Team.
Sales Coordinator, Global Sales- Canada at Carlson Rezidor Hotel Group (2017-01 – 2017-10)
Provided support to Canada Global Sales Field Team, consisting of four salespeople and Senior Director. Managed sales missions and tradeshow logistics working with events, tradeshow and giveaways vendors.
Sales Associate, Americas Sales at InterContinental Hotels Group (IHG) (2011-05 – 2016-08)
Provided sales support to salespeople and managed key account travel programs on a global level and supported a total portfolio of 40 accounts, average of over $14m in revenue.
Vendor and Portal Support and Management at Professional Experience Summary
- First and Main point of contact for the Loblaw Data Analytics (LDIA) Portal with over 300 vendors, encompassing over 1500 users, ensuring a smooth and flow operations in the data portal
- Manage and triage vendor and data portal issues via Jira and ServiceNow
- Assist vendors with the Admin role tasks and managing the custom product list process
- Work with developer, data engineering, data operations, product and data governance on resolving vendor issues
- Suggest new functionality and enhancements for the vendor and data portal
- QA in the test environment and manage the final release during the implementation stage of any new or improved capabilities and features
- Responsible for sending via FTP vendor communications and posting directly on the LDIA Portal via Contentful
- Assist with facilitating releases weekly/bi-weekly deployments for vendor issue resolution, new reports and report improvements
- Document procedures, processes and SLA in Confluence
- Manage and submit manual adjustments for vendor data visibility enablement and removals
Account Management and Sales at Professional Experience Summary
- Created and communicated Canada Sales updates, activities and hotel participation opportunities within the organization and to Canadian franchisees in over 320 hotels
- Managed the corporate agreement templates and review agreements for account set up
- Developed efficient processes for Canada Sales team
- Responsible for account updates, hotel contact database and maintenance in Salesforce for Canadian accounts
- Administered Salesforce and responsible for account implementation, activation, merge, troubleshooting, virtual pay setup, ownership transfer and lead assignment
- Responsible and lead all associated aspects for pre, post and final invoicing for sales activities- this included organizing logistics, venue sourcing, hotel participation, host pre-con meetings and catering for client events, lunch and learns and sales missions in the Greater Toronto Area, Montreal, Ottawa, Calgary, Edmonton, Halifax and Vancouver
- Communicated and liaised with customers and hotels from initial RFP to contract- ensuring a successful booking.
- Championed groups and meetings for Canadian regional office by being the sales support handling this segment
- Assisted with over 60% room night growth and 83% room revenue growth for certain accounts by processing leads, sourcing hotels, managing the proposal and contract process
- Hosted WebEx calls for client reviews and key account educational calls
- Facilitated training to hotels and sales team on RFP platform, Salesforce and sales programs
Project/Reporting/Administration at Professional Experience Summary
- Meet daily with internal teams to review project timelines, scope, issues and set expectations on upcoming priorities
- Review and prioritize enhancements and updates for each sprint. Manage meeting minutes for team follow up
- Manage the stakeholder workflow and project assignments across the team (business side, loyalty, developers, product team, training and development and analytics), ensuring that projects and tasks are resourced, well supported and delivered in a timely manner
- Created and analyzed reports in Lanyon, Tableau, TravelClick, and Salesforce
- Managed Sales Reporting for key accounts and provided report consolidation for account planning and account target listing for business case season
- Supported RFP processing and exceptions for Group opportunities for over 20 accounts
- Assisted with account rate audits and facilitated Corporate Transient RFPS in Lanyon
- Ensured corporate rates and chainwide discounts were successfully loaded in CRS and GDS
- Created and formulated new reports in Excel to demonstrate Areas of Room night and Revenue Growth, Conversion Rates and Cost Savings
- Consolidated vendor contracts and tracked user license updates
