Darlene Mcrae

Owned and operated a successful, high-end consignment boutique in downtown Barrie

Owner / Operator - Encore Fashion Consignment - Barrie, ON

Owned and operated a successful, high-end consignment boutique in downtown Barrie

• Created a visually appealing store environment with strong merchandising standards
• Built a loyal customer base through personalized, attentive service
• Managed all aspects of the business including inventory, pricing, and promotions

Retail Manager & Corporate Sales Representative - Lynx Integrated Technologies – Bell Mobility Dealer - Orillia, ON

Managed day-to-day retail operations in a fast-paced sales environment

• Hired, trained, and coached staff to deliver strong sales and customer service results
• Built relationships with both retail and corporate clients, resolving issues efficiently
• Consistently recognized as a top-performing sales representative
• Contributed to award-winning customer service (Graham Award – top dealership in Ontario)

Manager - Donut Line / Tim Horton's / Country Style Donuts - Orillia, ON

Supervised daily operations in busy retail food settings

• Scheduled, trained, and supported staff to maintain service standards
• Ensured efficient operations and positive customer experiences

Receptionist / Administrative Support - Various Roles - Gravenhurst, ON & Toronto, ON

Provided front-line customer service and administrative support in professional offices

• Handled multi-line phone systems, customer inquiries, and office coordination
• Supported payroll, accounts, and document preparation

Grade 12 - Winston Churchill Collegiate Institute