Team Lead/Talent Manager
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Exceeding 23 years' experience in the public sector, demonstrating adaptability with ever-increasing levels of responsibility in work roles as diverse as account care, labour relations counsel, technical guidance and employee management in three different provinces. For the past eight years, I have been tasked with team leadership to middle management in five different work areas within the Canada Revenue Agency (CRA). These roles have proven to demonstrate progressive people and talent management skills as evidenced by the successful attainment of staff benchmarks, innovation and efficiency upgrade, and contract administration and personnel policy execution. As a CRA employee, I have always showcased and promoted alignment with CRA’s mission and values among employees and external stakeholders.
October 2017 to Present, Team Leader, Accounts Receivable National Inventory (ARNI) Collections, GST/HST Non-Registrant Program, Employer Services, T1PR/Matching Program, and Taxpayer Services-Newfoundland and Labrador Call Site
March 2025 to April 2025, Manager, ARNI Collections
April 2017 to September 2017, Collections Officer, Revenue Collections (Face-to-Face Collections)
November 2016 to March 2017, Labour Relations Advisor
Bachelor of Education (B.Ed.), Intermediate/Secondary Education (Dean’s List)
Bachelor of Arts (B.A.), History Major/Political Science Minor
