General Manager - Shady Rest - Qualicum Beach, BC
(2025-01 - 2026-03)
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Offered constructive feedback to team members, boosting overall job performance.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Demonstrated leadership in managing teams of up to 30 employees, utilizing effective problem-solving techniques.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
Manager - Ricky's all day grill - Parksville, BC
(2024-03 - 2025-09)
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Server - Tress Restaurant - Errington, BC
(2022-03 - 2024-05)
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Prepared and served food and beverages to customers.
- Exercised focus and concentration to keep track of tables and remember orders.
- Delivered customer checks and securely processed credit card or cash payments.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
Server - French creek pub - French creek, BC
(2012-04 - 2022-03)
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Assisted with training of new staff members.
- Resolved customer complaints and inquiries in a timely manner.
- Monitored food and beverage levels to satisfy customer needs.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Memorized frequent customer preferences to build relationships and loyalty.
