Board of Director - HR & Governance at Brain Injury Association of Durham (Present)
- Provide direction for the organization
- Establish a policy-based governance system
- Advance BIAD's mission
- Evaluate the Executive Director
- Set accountability standards
Enhanced Care Coordinator at TransCare Community Support Services
Healthcare case management and coordination of in-home health care services for seniors with attention to detail and customer focus using empathy.
- Healthcare case management; attention to detail
- Coordinate in-home health care high-quality services for seniors; customer focused, using empathy
- Enrolment of protected health information (PHI) in database
- Develop subject matter expertise in health system areas and act as a liaison for key stakeholders, fostering collaborative relationships to foster a shared understanding and vision of core components
- Informing seniors of associated fees
- Verify eligibility for customer support services with TransCare and partnering service providers
- Plan, implement and evaluate the delivery of services (key performance metrics) and reassess them in a fiscally responsible manner (discharge planning)
- Participate in patient case conferences; stakeholder relationship collaboration
- Knowledge of community and government resources and relevant legislation
- Excellent assessment, negotiation & problem-solving skills
- Ensuring needs are considered; client satisfaction; building customer loyalty
- Billing management/ program review
Life Skills Facilitator at Na-Me-Res Native Men's Residence: Transitional Housing (Sagatay) Program
- Implemented clients' mental health rehabilitation plans; developing people
- Guided positive life skills principles and philosophies, life skill theories, creativity, problem-solving, group dynamics
- Coached life skills; self-management /emotion intelligence; Managed group facilitation, life skill formats and techniques and life skills planning
Residential Team Supervisor at Community Living York South
- Coordinated team to maximize support for people by blending talents; interviewed applicants
- Ensured implementation of programming with individuals, including rights and responsibilities
- Coached, trained & provided feedback to improve performance
- Resolved operational problems; led change with critical thinking
- Conducted performance evaluations with goal creation for direct reports
- Promoted equity, diversity and social inclusion
- Adhered to and maintained Fire Safety Training for Managers; OH&S Act; WHIMS; QAM-ensured MCCSS compliance; budget management, scheduling, documentation management
Social Services College Instructor at Gates College
Taught and supervised post-secondary students in various programs using diverse teaching methods.
- Taught and supervised post-secondary students (CYW, Police Foundations, CSW and DSW) using various teaching methods
- Developed curriculum; organized and prepared teaching materials and course outlines; research
- Created a stimulating, inclusive classroom that encouraged student involvement; determined effective teaching styles to match students' needs
- Maintained classroom management that enhanced student learning
Crisis Intervention Facilitator at Distress Centre Durham Whitby
- Delivering workshops that help new volunteers learn active listening skills of a Distress Centre crisis line responder, including communication, mental health and crisis intervention
- Assessing the skill level of current volunteers; resource management
- Co-creating and presenting effective training modules
Crisis Shift Supervisor at Distress Centre Durham, Crisis Helpline
- Was Point of Contact for volunteer responders in the event of a crisis intervention (emergency) outside of normal business hours
- Shared knowledge of local community agencies and the services they provide
- Made critical decisions that saved lives by assessing suicidal intent
- Provided emotional support in crisis situations
Team Leader, Quality Assurance at Distress Centre Durham
- 24/7 emotional support, crisis de-escalation, community referrals
- Provide orientation to new volunteers
- Coach, train and provide feedback to motivate and improve performance; compliance management
Direct Support Worker/Outreach Case Manager at Community Living Oshawa Clarington
- Assisted supported individuals in all aspects of daily living and care, worked in an inter-professional team
- Performed behavioural interventions
- Encouraged community integration; physical & occupational therapy programming; helped attain targeted goals
- Managed a caseload of clients; attended medical & educational appointments; budget management; created accountability
- Remained Proactive
Designated Early Childhood Educator at Toronto District School Board: Glamorgan Junior Public School
- Partnered with teacher, set up, planned for and implemented an indoor and outdoor learning Kindergarten program; demonstrated patience; child development
- Observed, monitored and assessed development of students through report cards; duty to report
Educational Assistant - Special Education at Toronto District School Board
- Adapted classroom activities, assignments & materials to support special needs' students (k-12)
- Reinforced classroom objectives, advocating for success
- Supplied at Toronto Outdoor Education Schools
Recreation & Marketing Manager at Abbeylawn Manor Retirement Residence
- Planned, organized, implemented, directed, evaluated and promoted indoor and outdoor recreational programs and activities for seniors; creative and flexible planning
- Promoted social media and event planned; public relations
- Recruited, selected, trained, scheduled, directed and participated in the evaluation of part-time staff and volunteers
- Fundraised and advertised retirement residence; media arts and design
