Debojyoti Basu

Healthcare administration professional with a Postgraduate Diploma in Healthcare Administration and hands-on experience in patient scheduling, coordination, and records management within a regulated healthcare environment. Patient-focused and detail-oriented, with strong communication, organization, and time-management skills and a careful approach to confidential information. Proficient in MS Office and Tableau, and a fast learner of new systems including EMR platforms.

Scheduling Coordinator - ParaMed Home Health Care - Kitchener, ON

(2023-12 - 2026-05)

• Scheduled, confirmed, and managed patient appointments including new bookings, rescheduling, cancellations, and follow-ups in a healthcare setting
• Served as a key point of contact for patients and providers, communicating clearly and with empathy by phone and in person
• Maintained accurate, up-to-date patient and operational records, ensuring required documentation was completed and filed per protocols
• Protected confidential patient and financial information, maintaining privacy and compliance with regulatory standards
• Monitored performance data and KPIs to optimize scheduling capacity and support continuous improvement
• Coordinated with internal clinical and administrative teams to resolve issues and ensure patient needs were addressed efficiently

Purchasing Coordinator - KRUG - Kitchener, ON

(2023-02 - 2023-09)

• Coordinated scheduling, documentation, and communication across teams in a fast-paced operational environment
• Maintained accurate records and resolved discrepancies with attention to detail and accuracy
• Communicated professionally with internal and external stakeholders to keep work on track

Scheduling Assistant - KRUG - Kitchener, ON

(2022-09 - 2023-02)

• Managed appointment and rotation scheduling, optimizing workflows and reducing errors
• Handled multiple priorities simultaneously while maintaining quality and accuracy
• Prepared reports and supported team coordination and communication

Procurement Analyst & Coordinator - BlockNode Consultings LLP - Ahmedabad, India

(2019-05 - 2021-06)

• Managed scheduling, documentation, and stakeholder communication across operations
• Maintained accurate records and data with a high degree of accuracy and confidentiality
• Built and maintained relationships with internal teams and external partners

Post Graduate Diploma - Healthcare Administration and Service Management - Conestoga College (2022-09)

Bachelor - Pharmacy - Gujarat Technological University (2019-05)