Catering Business Owner & Self-Employed - Taesty by D - Toronto, ON
(2025-03)
- Prepare homemade and personalized foods from scratch, including cakes, cupcakes, burgers, pizza, donuts, pastries, shortcakes, and other homemade baked goods and meals
- Communicate with customers to create customized menus based on preferences and event needs
- Recommend food quantities and menu combinations to reduce waste and improve customer satisfaction
- Handle baking, cooking, food presentation, packaging, and order preparation
- Maintain cleanliness and safe food handling practices throughout food preparation
- Manage customer orders and ensure timely service
Interviewer - Nanos Research
(2023-03)
- Informed clients about resources & services that can assist them during the pandemic
- Called clients and conducted surveys over the phone
- Recorded clients responses and inquiries accurately
Customer Support - Canadian POS
(2022-06 - 2024-08)
- Monitored shipment tracking numbers to confirm the receipt of terminals by merchants.
- Conducted calls to merchants to provide comprehensive, step-by-step training on terminal usage.
- Assisted merchants with inquiries and provided troubleshooting support for terminal issues.
- Maintain and update company files with the training status of each merchant
- Performed follow-up calls to merchants to ensure satisfaction and proper functioning of terminals
Shipper & Receiver/Customer Support - Canadian POS
(2021-06 - 2021-09)
Assist with day-to-day duties such as:
- Receiving products and ensuring that the quality of the products has been maintained
- Cleaning the Point-of-Sale machines after customer use, according to health and safety guidance
- Reprogramming the interact machines and testing them accuracy to avoid any discrepancies during the course of a transaction
- Shipping out the Point-of-Sale terminals to new or existing customers along with their accessories
- Corresponding with customers over the phone and providing solutions to their various concerns
- Updating company files with tracking and other information emerging from electronic and paper sales
- Assisting the Point-of-Sale training team by calling customers and training them on the use of the machines.
Online French Tutoring - Toronto
(2021-01 - 2022-02)
- Planned interesting lessons according to the children's preferences to keep them involved and interested
- Set up the zoom meeting, and welcomed the student by being friendly, and outgoing
- Went over homework, assignment, and/or test preparation in the applicable subject area, in order to help student to achieve their academic goals
Brand Ambassador - The Toronto Christmas Market (TCM) - Toronto
(2019-11 - 2019-12)
- Providing excellent customer service at all times by being friendly, helpful and approachable while representing the TCM brand
- Greeting potential guests as they arrive, providing them with information about TCM and communicating accurate and timely information on admissions, way-finding, entrance points and activations
- Promoting the TCM schedule of events for that day and recommending activities for guests while scanning tickets for entry
Volunteer, Newcomer Youth Leadership Development (NYLD) - Young Men's Christian Association (YMCA) - Toronto
(2019-06 - 2019-06)
- Collaborated with the staff from the Sunshine Center for Seniors to assist the seniors as they participated in multitude of activities
At-Home Nanny/Childcare Provider - Democratic Republic of Congo
(2016-05 - 2019-04)
- Provided caring at-home supervision for children after school, assisting with homework and promoting a positive learning environment
- Ensure children's well-being by preparing meals, supervising study and bedtime routines, and maintaining a safe and organized home setting
- Planned and led creative and educational activities during school vacations to keep children engaged, active, and entertained
