Deborah Malongo

A self-motivated Bilingual. Able to interact with a wide variety of people, good at dealing with complaints due to my good problem solving and listening skills. Values loyalty, integrity and honesty; and demonstrates responsibility, determination, and passion even under pressure. Understands time management, accounting and financial principles and has an eye for details.

Catering Business Owner & Self-Employed - Taesty by D - Toronto, ON

(2025-03)

• Prepare homemade and personalized foods from scratch, including cakes, cupcakes, burgers, pizza, donuts, pastries, shortcakes, and other homemade baked goods and meals
• Communicate with customers to create customized menus based on preferences and event needs
• Recommend food quantities and menu combinations to reduce waste and improve customer satisfaction
• Handle baking, cooking, food presentation, packaging, and order preparation
• Maintain cleanliness and safe food handling practices throughout food preparation
• Manage customer orders and ensure timely service

Interviewer - Nanos Research

(2023-03)

• Informed clients about resources & services that can assist them during the pandemic
• Called clients and conducted surveys over the phone
• Recorded clients responses and inquiries accurately

Customer Support - Canadian POS

(2022-06 - 2024-08)

• Monitored shipment tracking numbers to confirm the receipt of terminals by merchants.
• Conducted calls to merchants to provide comprehensive, step-by-step training on terminal usage.
• Assisted merchants with inquiries and provided troubleshooting support for terminal issues.
• Maintain and update company files with the training status of each merchant
• Performed follow-up calls to merchants to ensure satisfaction and proper functioning of terminals

Shipper & Receiver/Customer Support - Canadian POS

(2021-06 - 2021-09)

Assist with day-to-day duties such as:

• Receiving products and ensuring that the quality of the products has been maintained
• Cleaning the Point-of-Sale machines after customer use, according to health and safety guidance
• Reprogramming the interact machines and testing them accuracy to avoid any discrepancies during the course of a transaction
• Shipping out the Point-of-Sale terminals to new or existing customers along with their accessories
• Corresponding with customers over the phone and providing solutions to their various concerns
• Updating company files with tracking and other information emerging from electronic and paper sales
• Assisting the Point-of-Sale training team by calling customers and training them on the use of the machines.

Online French Tutoring - Toronto

(2021-01 - 2022-02)

• Planned interesting lessons according to the children's preferences to keep them involved and interested
• Set up the zoom meeting, and welcomed the student by being friendly, and outgoing
• Went over homework, assignment, and/or test preparation in the applicable subject area, in order to help student to achieve their academic goals

Brand Ambassador - The Toronto Christmas Market (TCM) - Toronto

(2019-11 - 2019-12)

• Providing excellent customer service at all times by being friendly, helpful and approachable while representing the TCM brand
• Greeting potential guests as they arrive, providing them with information about TCM and communicating accurate and timely information on admissions, way-finding, entrance points and activations
• Promoting the TCM schedule of events for that day and recommending activities for guests while scanning tickets for entry

Volunteer, Newcomer Youth Leadership Development (NYLD) - Young Men's Christian Association (YMCA) - Toronto

(2019-06 - 2019-06)

• Collaborated with the staff from the Sunshine Center for Seniors to assist the seniors as they participated in multitude of activities

At-Home Nanny/Childcare Provider - Democratic Republic of Congo

(2016-05 - 2019-04)

• Provided caring at-home supervision for children after school, assisting with homework and promoting a positive learning environment
• Ensure children's well-being by preparing meals, supervising study and bedtime routines, and maintaining a safe and organized home setting
• Planned and led creative and educational activities during school vacations to keep children engaged, active, and entertained

Engineering School - Engineering - York University (2025)

Diploma - Architectural Technology - Humber College (2024)

High School Diploma - Emery Advance Secondary School (2020)

Secondary School Diploma - Mathematics and Physics - Complexe Scolaire La Ribambelle (2005 - 2017)