Dechen Bhutia
CERTIFIED PERSONAL SUPPORT WORKER (PSW)
About
Compassionate and dependable Personal Support Worker with a Humber Polytechnic PSW Certificate (August 2026) and hands-on long-term-care placement in a specialized dementia and behavioural unit. Experienced in person-centred personal care, responsive behaviours, safe transfers, mechanical/Hoyer lifts, feeding and hydration, observation, reporting, documentation, IPAC and privacy. Completed clinical placement at Belmont House’s 2W Butterfly Unit and bring prior elderly-care experience plus strong communication, de-escalation, documentation and teamwork skills from customer service and operations roles.
Seeking hospital, complex continuing care, rehabilitation, emergency or long-term-care PSW opportunities.
Experience
Personal Support Worker Student / Clinical Placement - BELMONT HOUSE — 2W BUTTERFLY UNIT - Toronto, ON
(2026-05 - 2026-08)
- Provided person-centred personal care to 4–6 residents per shift in a specialized dementia and behavioural care environment, including bathing, dressing, grooming, toileting and repositioning.
- Supported residents experiencing dementia-related responsive behaviours using Gentle Persuasive Approaches (GPA), reassurance, patience and calm therapeutic communication.
- Assisted with mobility and transfers using Hoyer/mechanical lifts, gait belts and two-person transfer techniques in accordance with care plans and safety procedures.
- Provided feeding and hydration assistance while monitoring intake and supporting residents with cognitive and swallowing-related challenges.
- Observed and promptly reported physical, cognitive, emotional and behavioural changes to supervising nurses and care-team members.
- Participated in recreational, social and therapeutic activities promoting engagement, cognitive stimulation, independence and quality of life.
- Maintained accurate and timely documentation while respecting resident privacy and confidentiality; followed PPE, IPAC and additional-precaution protocols.
Caregiver - ST. JOSEPH'S OLD AGE HOME - Kolkata, India
(2014-03 - 2015-08)
- Provided compassionate personal care to elderly women, including bathing, dressing, grooming, toileting, feeding, hydration and mobility assistance.
- Supported residents living with dementia and cognitive impairment using patience, reassurance, respectful communication and a person-centred approach.
- Assisted residents experiencing confusion, hallucinations and behavioural changes while maintaining a calm and safe environment.
- Monitored and reported changes in behaviour, mood, physical condition, appetite and overall well-being to supervising staff.
- Promoted residents’ dignity, comfort, independence and emotional well-being during daily care routines.
Customer Retention & Sales Representative - BELL CANADA - Toronto, ON (Remote)
(2024 - 2026)
- Handled high-volume inbound and outbound calls, resolving billing, service and account concerns through empathetic, solutions-focused communication.
- Maintained 60+ WPM data entry and real-time call documentation while keeping records accurate and up to date.
- Maintained 95%+ customer satisfaction through clear communication, de-escalation and effective problem solving.
- Followed privacy, compliance and escalation procedures while managing sensitive customer information.
Sales Representative - GLENTEL INC. - Toronto, ON
(2021 - 2024)
- Processed activations, upgrades and account changes accurately while explaining plans, pricing and contracts.
- Delivered 95%+ customer satisfaction and built long-term client relationships through attentive service and clear education.
- Trained and mentored new hires on point-of-sale systems, product knowledge and customer-service practices.
Customer Retention & Sales Representative - NORDIA INC. - Winnipeg, MB
(2018 - 2020)
- Used Siebel CRM to document calls, track customer accounts and apply standardized codes for accurate reporting and follow-up.
- Maintained strong quality and compliance scores through accurate documentation, escalation procedures and data-privacy standards.
Education
Personal Support Worker Certificate - Humber Polytechnic (2026-08)
Post-Graduate Certificate - Marketing Management & Professional Sales - Lambton College of Applied Arts & Technology (2018)
Master of Arts - Sociology - St. Xavier’s College, India (2015)
