Dechen Bhutia

Compassionate and dependable Personal Support Worker with a Humber Polytechnic PSW Certificate (August 2026) and hands-on long-term-care placement in a specialized dementia and behavioural unit. Experienced in person-centred personal care, responsive behaviours, safe transfers, mechanical/Hoyer lifts, feeding and hydration, observation, reporting, documentation, IPAC and privacy. Completed clinical placement at Belmont House’s 2W Butterfly Unit and bring prior elderly-care experience plus strong communication, de-escalation, documentation and teamwork skills from customer service and operations roles.

Seeking hospital, complex continuing care, rehabilitation, emergency or long-term-care PSW opportunities.

Personal Support Worker Student / Clinical Placement - BELMONT HOUSE — 2W BUTTERFLY UNIT - Toronto, ON

(2026-05 - 2026-08)

• Provided person-centred personal care to 4–6 residents per shift in a specialized dementia and behavioural care environment, including bathing, dressing, grooming, toileting and repositioning.
• Supported residents experiencing dementia-related responsive behaviours using Gentle Persuasive Approaches (GPA), reassurance, patience and calm therapeutic communication.
• Assisted with mobility and transfers using Hoyer/mechanical lifts, gait belts and two-person transfer techniques in accordance with care plans and safety procedures.
• Provided feeding and hydration assistance while monitoring intake and supporting residents with cognitive and swallowing-related challenges.
• Observed and promptly reported physical, cognitive, emotional and behavioural changes to supervising nurses and care-team members.
• Participated in recreational, social and therapeutic activities promoting engagement, cognitive stimulation, independence and quality of life.
• Maintained accurate and timely documentation while respecting resident privacy and confidentiality; followed PPE, IPAC and additional-precaution protocols.

Caregiver - ST. JOSEPH'S OLD AGE HOME - Kolkata, India

(2014-03 - 2015-08)

• Provided compassionate personal care to elderly women, including bathing, dressing, grooming, toileting, feeding, hydration and mobility assistance.
• Supported residents living with dementia and cognitive impairment using patience, reassurance, respectful communication and a person-centred approach.
• Assisted residents experiencing confusion, hallucinations and behavioural changes while maintaining a calm and safe environment.
• Monitored and reported changes in behaviour, mood, physical condition, appetite and overall well-being to supervising staff.
• Promoted residents’ dignity, comfort, independence and emotional well-being during daily care routines.

Customer Retention & Sales Representative - BELL CANADA - Toronto, ON (Remote)

(2024 - 2026)

• Handled high-volume inbound and outbound calls, resolving billing, service and account concerns through empathetic, solutions-focused communication.
• Maintained 60+ WPM data entry and real-time call documentation while keeping records accurate and up to date.
• Maintained 95%+ customer satisfaction through clear communication, de-escalation and effective problem solving.
• Followed privacy, compliance and escalation procedures while managing sensitive customer information.

Sales Representative - GLENTEL INC. - Toronto, ON

(2021 - 2024)

• Processed activations, upgrades and account changes accurately while explaining plans, pricing and contracts.
• Delivered 95%+ customer satisfaction and built long-term client relationships through attentive service and clear education.
• Trained and mentored new hires on point-of-sale systems, product knowledge and customer-service practices.

Customer Retention & Sales Representative - NORDIA INC. - Winnipeg, MB

(2018 - 2020)

• Used Siebel CRM to document calls, track customer accounts and apply standardized codes for accurate reporting and follow-up.
• Maintained strong quality and compliance scores through accurate documentation, escalation procedures and data-privacy standards.

Personal Support Worker Certificate - Humber Polytechnic (2026-08)

Post-Graduate Certificate - Marketing Management & Professional Sales - Lambton College of Applied Arts & Technology (2018)

Master of Arts - Sociology - St. Xavier’s College, India (2015)