Deedee Bakhtiar

Extensive experience in Federal and Aviation Security, Terminal Operations, and People Management at both local and international airports, providing leadership, training, and support to ensure safety and service excellence. Excellent problem solving, decision-making, analytical skills in a fast-paced environment. Effectively managing stakeholder relations, access control systems.

Transport Canada

Clearance, RAIC, and AVOP.

Safety, Security and Environment Supervisor at Menzies Aviation (2023-03 – 2024-06)

• Providing leadership, coordination and assignment of duties to the Ramp agents and Menzies Ops.
• Promote Safety-First Culture; Risk Management, timely reporting of all incidents, hazards and near misses.
• Ensure compliance and implementation of the SOPs by conducting audits and deliver regular briefings.
• Serving as primary delegate ensuring compliance with Menzies Aviation Quality Assurance Manual.
• Assisting in implementation of Emergency Response Plan/Action Plan, Contingency Plan, Spill Prevention.
• Familiar with CARs, GOMs, Airline procedures, Airport procedures, Airport legislations.
• Thoroughly knowledgeable in International Aviation Safety and Security standards.
• Committed to meeting SLAs by consistently delivering high-quality service exceeding client expectations.
• Chairing Townhall meetings, Daily Safety Briefings, collaborating with GTAA and stakeholders in initiatives and shared learnings, discussions to mitigate risks ensure smooth operations;On-Time-Performance.
• Delivered up to 80% reduction in safety incidents yearly.

Senior Citizen Service Officer at Government of Canada (2021-01 – 2023-03)

• Delivering service excellence to clients by conducting in-depth reviews and interviews
• Reinforce policies and procedures and keep up to date with knowledge of different Service Offerings.
• Responsibility to ensure service offerings are processed with accuracy an in a timely manner aligned with Government mandate and policies
• Conducting on-the-job training for new hires and coaching regarding policies and regulations.
• Investigating and conduct fact-finding with clients, assesses which service offerings and/or information to provide.
• Receives and processes requests from clients to change information or apply for services; clarifies discrepancies; and amends the database or refers information to partners accordingly.

Security Operations Specialist at GTAA; Greater Toronto Airport Authority (2020-03 – 2020-07)

• Monitoring Airports access control computer systems through logging & camera systems at IOCC
• Responsible for dispatching & coordinating security responses through agencies: ie Peel Regional Police, GTAA, Canada Customs (CBSA), CATSA as required
• Central communications point for all security incidents at Toronto Pearson
• Ensuring following of SOPs and implementing approved procedures and directives for airport stakeholders
• Coordinate maintenance of all security related systems (hardware & software)
• Monitor and assist in the coordination of operations within the terminal and airside relating to airport configurations construction, Primary Security Lines displacement & baggage operations, security incidents etc.
• Assisting internal departments and external agencies by providing them direction for security related matters

Screening Point Manager at GARDA: Toronto Pearson Airport (2018-11 – 2019-11)

• Coaching, mentoring, motivating Screening Officers on conformity to Standard Operating Procedures.
• First management point of contact for all employees for performance or labour relations concerns.
• Directing the workforce by adjusting Screening Officer allocation and deployment at each screening checkpoint to optimize scheduling and maximize the productivity of Screening Officer.
• Coordinating movement of Screening Officers to maximize efficiency with passenger volume.
• Managing the screening operations of persons, property and belongings that may be present, or be presented for screening consistency in the manner and under the circumstances as prescribed by the client
• Led hiring and evaluation processes, including testing, interviewing, and making final candidate recommendations, as well as conducting performance and 30/60/90-day reviews for Screening Officers.
• Implementing contingency plan and/or emergency preparedness plans as prescribed by the client and resolving contingencies and emergency procedures.
• Foster teamwork with screening personnel and key stakeholders.

Senior Flight Stewardess at Emirates Airlines Dubai, UAE (2014-08 – 2018-08)

• Ensure safety and security of all passengers/ crew on board domestic and international commercial flights; (Boeing 737/777, Airbus A320/380)
• Attend/Conduct regular emergency and safety briefing with Pilot, Co-pilot and crew on-board
• Review and adhere to Standard Operating Procedures with crew at the commencement/end of each flight
• Follow and ensure service checklist is adhered to strict Emirates policies and procedures
• General Medical Training, Safety Emergency Procedures, Security, Service delivery certified

MSc. in Aviation. Aviation/Aerospace Operations Specialization – Embry-Riddle Aeronautical University

B.Sc – Bachelor of Science in Faculty of Health, B.Sc., Honours. Double Major, Kinesiology/Health Science and Business Administration – York University (2020-06)