Deepak Guru

Dedicated Bilingual (English and French) Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and priortization abilities.

French Language Expert - HCL (CATERPILLAR)

(2022-02 - 2023-02)

• Collected customer feedback and made process changes to exceed customer satisfaction goals And maintained the escalation matrix.
• Demonstrated mastery of customer service call script within specified timeframes.
• Faintained up to date records at all times
• Built customer loyalty by placing follow-up calls for customers who reported product issues.
• Worked on the improvement of customer satisfaction with provided services - increased the satisfaction from 87% to 95% within just one year.
• Demonstrated exceptional communication and organizational skills and maintained relevant documents and files.

French Support - SIEMENS

(2019-12 - 2022-01)

• Identined customers needs, clarmed intormation, researched every issue and provided solution or alternatives.
• Educated customers on products, services, to ensure overall better communication.
• Built sustainable relationships and engage customers by taking the extra mile. Kept records of all conversation in our call center database in a comprehensible way.
• Frequently attended educational seminars to improve knowledge and performance level.
• Clarified the desired information, researching, locating, and providing information.
• Maintained call center database by entering information. Kept equipment operational by following procedures.
• Translating the documents from English to French and vice versa

MS - REGULATORY AFFAIRS - Northeastern University (2022-09 - 2024-05)

Bachelor of Pharmacy - Rajiv Gandhi College, Pondicherry University (2013-08 - 2018-06)