Deepak Lnu

Service Manager

Hyundai Motor India Pvt Ltd. - Jalandhar, Punjab

February 2020 to August 2023

Job Profile: -

Service Manager-

I am Working as a Service Manager in Dealership of Kosmo Plastic Exports Pvt Ltd. Jalandhar (Punjab,

India).

Roles and Responsibilities:-

• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency Highly Focused on All Kpi Reports. all floor, managed on time delivery for vehicle, EM

60, same day delivery, parts & labour in per R/O, alignment and wheel balance service Advisor vise, vas promotion criteria, pick & drop ratio, quality of washing, chip management system, gates criteria, quality, business volume.

• Increased monthly staff retention rate by % after implementing new training programs.
• Received superior customer service satisfaction scores for consecutive quarters.
• Performed final inspection and testing to ensure items were fit for customer application.
• Planning and effecting preventive maintenance schedules of various machineries and instruments to increase machine up time and equipment reliability.
• Proven success in maintenance/operations of a wide spectrum of equipments and components.
• Carrying out appraisals & performance reviews of various teams & providing feedbacks on areas of improvements.
• Handled customer issues with confidence, using Skill to provide effective resolution.
• Responsible for all quality management activity in the spare parts and servicing department including documentation and system improvement.

Service Manager

Hyundai Motor India Pvt Ltd. - Jalandhar, Punjab

February 2020 to August 2023

Job Profile: -

Service Manager-

I am Working as a Service Manager in Dealership of Kosmo Plastic Exports Pvt Ltd. Jalandhar (Punjab,

India).

Roles and Responsibilities:-

• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency Highly Focused on All Kpi Reports. all floor, managed on time delivery for vehicle, EM

60, same day delivery, parts & labour in per R/O, alignment and wheel balance service Advisor vise, vas promotion criteria, pick & drop ratio, quality of washing, chip management system, gates criteria, quality, business volume.

• Increased monthly staff retention rate by % after implementing new training programs.
• Received superior customer service satisfaction scores for consecutive quarters.
• Performed final inspection and testing to ensure items were fit for customer application.
• Planning and effecting preventive maintenance schedules of various machineries and instruments to increase machine up time and equipment reliability.
• Proven success in maintenance/operations of a wide spectrum of equipments and components.
• Carrying out appraisals & performance reviews of various teams & providing feedbacks on areas of improvements.
• Handled customer issues with confidence, using Skill to provide effective resolution.
• Responsible for all quality management activity in the spare parts and servicing department including documentation and system improvement.

Diploma in Mechanical Engg

CT Polytechnic college, jalandhar, - Punjab, india 2012 to 2014

Diploma In Hardware & Networking Technologies

Punjab technical University - Jalandhar, Punjab, India June 2009 to April 2010

12th

Punjab School Education Board, Mohali, Punjab - Jalandhar, Punjab

May 2008 to June 2009

10th

Punjab School Education Board, Mohali, Punjab - Jalandhar, Punjab

May 2006 to April 2007