Dema Alnajjar

• Calm and composed in stressful situations with an ability to reduce customer dissatisfaction through acknowledgment, decisive communication, and focused solutions
• Maintains a high standard in all types of communication (voice mail, email, letters, memorandums & verbal responses) both to internal & external individuals
• Strong in discretion & judgment arising out of sound analysis of situations.
• Sound computer skills in MS Office, Internet, email, and Google Suite 
• Excellent interpersonal skills with the ability to liaise with all levels of management and staff while maintaining cordial relationships
• Bachelors in English Language and Literature

My professional experience demonstrates a strong commitment to education and customer service. At Maingate Islamic Academy in Mississauga, ON, I worked collaboratively with colleagues and parents to facilitate student learning. You fostered a positive classroom environment, integrating interactive activities and tailored lesson plans to meet educational standards. Additionally, my role involved assessing student progress, providing feedback, and leading extracurricular activities.

As an English Teacher at the American Digital School in Amman, Jordan, I created comprehensive lesson plans and engaged students through diverse activities. My efforts focused on cultivating essential learning skills and effective study habits for higher education. I also collaborated with fellow educators to support struggling students and address comprehension difficulties.

My stint as a Customer Service Representative at Canada Integrated Global Services highlighted my strong communication skills and dedication to customer satisfaction. I efficiently handled customer inquiries, providing prompt and effective solutions to ensure a high level of client contentment.

Expected in 2024: Master of Education: Ontario Tech University

Bachelors: English Language and Literature Arab Open University - Jordan