Desmond Chapple

Production / Manufacturing Technician maintaining equipment condition and product flow in a continuously operating manufacturing environment. Supports equipment inspection, product identification, and quality control while working safely around moving machinery and changing production demands. Responds to urgent order changes and process issues with steady execution in fast-paced industrial settings.

Private Music Instructor at 3M'S Academy of Music (2022-02 – Present)

• Managed customer relationships while tracking student progress to ensure personalized instruction.
• Diagnosed student improvement areas and developed tailored solutions to enhance learning outcomes.
• Communicated technical concepts clearly to diverse audiences, facilitating understanding and skill development.

Social Media Manager and Content Creator at HooligansHQ (2021-01 – Present)

• Oversaw daily operations across YouTube, Twitch, TikTok, Instagram, Facebook, X, and BlueSky, ensuring consistent engagement and content delivery.
• Addressed community member inquiries and resolved issues through professional communication and effective problem-solving.
• Manage multiple priorities independently while maintaining consistent deadlines.
• Collaborated with team members and external contributors to successfully complete projects on time.

Customer Service Representative at Arise Virtual Solutions Inc. (2020-12 – 2021-12)

• Assisted customers by efficiently identifying and resolving problems to enhance satisfaction.
• Handled complaints and difficult situations with composure and professionalism to ensure positive customer experiences.
• Maintained composure and professionalism when handling complaints or difficult situations.
• Worked effectively under pressure while maintaining accuracy and service quality.
• Exhibited patience, adaptability, and strong interpersonal skills to foster positive interactions in customer-facing environments.

Security / Event Staff at EPI Event Staffing (2018-02 – 2021-11)

• Performed security screening, inspection procedures, conflict de-escalation, incident reporting, and customer assistance.
• Executed security screening, inspection procedures, conflict de-escalation, incident reporting, and customer assistance to ensure safety and compliance.
• Communicated directly with customers, staff, management, and law enforcement when required.
• Communicated directly with customers, staff, management, and law enforcement.

Production / Manufacturing Technician at WL PLASTICS (2018-03 – 2020-12)

• Ensured optimal operational condition of product-producing infrastructure in continuously running manufacturing environment.
• Worked extensively around continuously moving production machinery while maintaining awareness of equipment operation, product flow, and workplace safety.
• Monitored production processes for inconsistencies and addressed issues according to operational requirements.
• Facilitated production operations by adapting to changing orders and emergency requirements.
• Performed hands-on preparation, organization, handling, and cleaning of pre-phase piping materials.
• Performed routine checks to verify correct identification of piping by size, make, model, and type.
• Identified and resolved inconsistencies in production processes to meet operational standards.
• Worked effectively in a fast-paced industrial environment where accuracy, consistency, safety, and response time were critical.

PainterLine / Sandblaster at GREAT DANE (2016-04 – 2018-02)

• Operated industrial sandblasting equipment, ensuring thorough removal of oil, rust, and contaminants from fabricated metal components for optimal surface preparation.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment to ensure reliable operation and minimize downtime.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Assessed work areas and equipment conditions to determine appropriate safety measures.
• Managed materials and supplies, facilitating production continuity and minimizing interruptions in workflow.

General Studies – Georgia State College (2016-01 – 2016-01)

High School Diploma – Emanuel County Institute (2015-05 – 2015-05)