Private Music Instructor at 3M'S Academy of Music (2022-02 – Present)
- Managed customer relationships while tracking student progress to ensure personalized instruction.
- Diagnosed student improvement areas and developed tailored solutions to enhance learning outcomes.
- Communicated technical concepts clearly to diverse audiences, facilitating understanding and skill development.
Social Media Manager and Content Creator at HooligansHQ (2021-01 – Present)
- Oversaw daily operations across YouTube, Twitch, TikTok, Instagram, Facebook, X, and BlueSky, ensuring consistent engagement and content delivery.
- Addressed community member inquiries and resolved issues through professional communication and effective problem-solving.
- Manage multiple priorities independently while maintaining consistent deadlines.
- Collaborated with team members and external contributors to successfully complete projects on time.
Customer Service Representative at Arise Virtual Solutions Inc. (2020-12 – 2021-12)
- Assisted customers by efficiently identifying and resolving problems to enhance satisfaction.
- Handled complaints and difficult situations with composure and professionalism to ensure positive customer experiences.
- Maintained composure and professionalism when handling complaints or difficult situations.
- Worked effectively under pressure while maintaining accuracy and service quality.
- Exhibited patience, adaptability, and strong interpersonal skills to foster positive interactions in customer-facing environments.
Security / Event Staff at EPI Event Staffing (2018-02 – 2021-11)
- Performed security screening, inspection procedures, conflict de-escalation, incident reporting, and customer assistance.
- Executed security screening, inspection procedures, conflict de-escalation, incident reporting, and customer assistance to ensure safety and compliance.
- Communicated directly with customers, staff, management, and law enforcement when required.
- Communicated directly with customers, staff, management, and law enforcement.
Production / Manufacturing Technician at WL PLASTICS (2018-03 – 2020-12)
- Ensured optimal operational condition of product-producing infrastructure in continuously running manufacturing environment.
- Worked extensively around continuously moving production machinery while maintaining awareness of equipment operation, product flow, and workplace safety.
- Monitored production processes for inconsistencies and addressed issues according to operational requirements.
- Facilitated production operations by adapting to changing orders and emergency requirements.
- Performed hands-on preparation, organization, handling, and cleaning of pre-phase piping materials.
- Performed routine checks to verify correct identification of piping by size, make, model, and type.
- Identified and resolved inconsistencies in production processes to meet operational standards.
- Worked effectively in a fast-paced industrial environment where accuracy, consistency, safety, and response time were critical.
PainterLine / Sandblaster at GREAT DANE (2016-04 – 2018-02)
- Operated industrial sandblasting equipment, ensuring thorough removal of oil, rust, and contaminants from fabricated metal components for optimal surface preparation.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment to ensure reliable operation and minimize downtime.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Assessed work areas and equipment conditions to determine appropriate safety measures.
- Managed materials and supplies, facilitating production continuity and minimizing interruptions in workflow.
