Despina Mertzani

HUMAN RESOURCES COORDINATOR - PATHSTONE MENTAL HEALTH - St. Catharines, ON - Canada

(2022-11)

Coordinate full-cycle recruitment processes, including job postings, candidate screening and interview scheduling.
Maintain accurate employee records and HRIS data, ensuring compliance with company policies and legal requirements.
Ensure smooth liaising between management and employees of various departments to enhance constructive communication and functionality.
Serve as a first point of contact for employee inquiries related to HR policies, collective agreements, and benefits.

BUSINESS OWNER - VALLEY JEWELLERS INC. - Jordan, ON - Canada

(2016-05 - 2022-11)

Established a jewellery business from the ground up, planning and managing all aspects of the business including sales, business development, staff hiring, and supplier management.
Created and implemented marketing plans and effective strategies to improve sales and growth in each consecutive year.
Built a strong client base through effective promotional marketing, social media, and excellent customer service.
Effectively managed merchandise including buying, receiving, maintaining POS, and completing inventories.

HUMAN RESOURCES CONSULTANT - INDEPENDENT CONTRACTOR - Ontario - Canada

(2011-11 - 2022-11)

Helped businesses with a wide variety of human resources needs including: recruitment, training, and health & safety.
Coached managers in dealing with employees in difficult situations.
Assisted clients one-on-one with resume and cover letter writing, along with interview preparation.
Helped employed clients plan career laddering within organizations, cope with job dissatisfaction, and make occupational or job changes.

PROGRAM COORDINATOR - FAMILY COUNSELLING CENTRE OF NIAGARA - St. Catharines, ON - Canada

(2009-06 - 2010-01)

Consulted with other community resources regarding specific individuals and made referrals when indicated.
Collected information about clients using interviews, case histories, and observational techniques.
Discussed with staff to plan and coordinate joint client and management objectives.
Set up and maintained department files and records, along with all administrative duties needed associated with program.

BILINGUAL YOUTH SERVICES EMPLOYMENT OFFICER - GOVERNMENT OF CANADA – SERVICES CANADA - Canada

(2008-05 - 2008-09)

Assisted in planning, implementation and operation of the Service Canada Centre for Youth.
Helped clients with job search, career exploration, labour market, and other information needs.
Provided job workshops for students and youth in the community.
Collected data and provided management with a quantitative & qualitative analysis.

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