Destiny Pepin

I'm Destiny and I am a Métis Woman. I am a dedicated professional with extensive experience in front-line customer service roles, adept at providing exceptional service to diverse clientele, both in person and over the phone. Skilled in handling challenging situations, ensuring customer satisfaction and fostering positive relationships. I have the ability to learn and adapt to new tasks and computer systems if needed and thrive in challenges, and problem solving.

Administrative Assistant / Reception - Infinity Women Secretariat - MMF

(2025-01)

• Photocopy, scan and organize documents for distribution, mailing, filing, and faxing;
• Receive visitors, screen calls, take messages and determine urgency
• Perform general clerical duties
• Kept track of inventory
• Process and maintain a log of incoming and outgoing mail
• Helped prepare and plan events

Esthetician / Receptionist - Meraki beauty inc

(2023-01 - 2024-12)

• Provided both beauty and self-care services to clients
• Followed proper disinfectant procedures
• Provided excellent customer service with a helpful and friendly attitude
• Maintained an organized, clean, professional workspace and waiting area
• Managed 2 phone lines and facilitated over 10+ calls/texts per day with clients and staff
• Experience with POS system; known as Square
• Warmly welcoming 20 clients per shift, coordinated check in and check out, and provided information on services and products
• Kept track of inventory, products/gift cards sold, including restock.

Certificates - esthetics - McCollege (2021-01 - 2022-12)

Diploma - St Johns Highschool (2018-12)