Youth Counsellor at Youth Services Bureau – Youth Justice (2024-06 – Present)
- Deliver crisis intervention, case planning, safety-focused support, and services to youth within a justice environment.
- Respond to challenging and potentially high-risk situations using sound judgment, de-escalation, conflict resolution, and established safety procedures.
- Maintain accurate client files, admission documentation, daily logs, incident information, and required reports.
- Ensure compliance with applicable legislation, organizational policies, procedures, confidentiality requirements, and client rights.
- Perform bailiff duties, including secure escorts to court hearings, appointments, and facility transfers.
- Maintain professional relationships with community agencies, service providers, clients, and other stakeholders.
Asset Protection Investigator at Hudson's Bay (2020-11 – 2023-12)
- Conducted asset protection and security investigations within a high-volume commercial retail environment.
- Monitored CCTV systems and conducted surveillance to identify theft, suspicious activity, safety concerns, and security incidents.
- Investigated incidents, gathered information, reviewed surveillance footage, and prepared detailed reports.
- Conducted lawful apprehensions in accordance with organizational procedures and Section 494 of the Criminal Code.
- Assisted Ottawa Police Service with active investigations by providing statements, reviewing surveillance footage, and identifying persons of interest.
- Collaborated with store leadership, security personnel, law enforcement, and property security to respond effectively to incidents.
Child & Youth Worker at Mary Homes (2019-08 – Present)
- Support youth with complex needs while maintaining a safe, structured, and respectful environment.
- Respond to behavioural crises and safety concerns using crisis intervention, suicide prevention, conflict resolution, and de-escalation techniques.
- Assess client needs, risks, strengths, and development goals and contribute to individualized support plans.
- Prepare detailed reports, case histories, progress documentation, and administrative records.
- Apply organizational policies, safety protocols, confidentiality standards, and professional boundaries.
Loss Prevention Investigator at Valley Investigations (2018-04 – Present)
- Provide loss prevention and investigative services in commercial environments through CCTV monitoring, floor surveillance, incident response, and theft investigations.
- Identify security risks, suspicious activity, and emerging incidents through proactive monitoring and surveillance.
- Conduct lawful apprehensions in accordance with client policies and Section 494 of the Criminal Code.
- Complete detailed apprehension, incident, and supplementary reports to support investigations and maintain accurate records.
- Assist Ottawa Police Service with investigations through statements, surveillance review, and identification of persons of interest.
- Coordinate with property and mall security personnel during incidents requiring a collaborative response.
Security Guard at TOERSA Security Incorporated (2018-06 – 2024-08)
- Provided security services at community events and public environments through patrol, access control, incident response, and public-safety monitoring.
- Conducted proactive patrols to identify unsafe conditions, unauthorized activity, behavioural concerns, and potential security risks.
- Controlled access and verified authorization of attendees, employees, and event participants.
- Responded to conflicts and security concerns using communication, de-escalation, and established procedures.
- Coordinated with security personnel and event stakeholders to support safe and orderly operations.
Security Guard at York Street Entertainment (2019-04 – 2021-08)
- Maintained a visible security presence in high-volume entertainment environments.
- Monitored patrons and property for safety concerns, disruptive behaviour, unauthorized access, and potential security risks.
- Applied conflict-management and de-escalation techniques during challenging interactions.
- Supported access control, crowd management, and emergency incident response.
Loss Prevention Investigator at Loss Prevention Services Limited (2017-08 – 2018-04)
- Conducted floor surveillance and investigations to identify theft and other security incidents.
- Conducted lawful apprehensions in accordance with organizational policies and Section 494 of the Criminal Code.
- Prepared detailed apprehension and supplementary reports documenting incidents and investigative actions.
Co-op Student – Asset Protection at Hudson's Bay (2017-02 – 2017-06)
- Assisted asset protection personnel with CCTV monitoring and surveillance during security incidents and apprehensions.
- Conducted merchandise-tagging audits and supported loss-prevention procedures.
- Assisted with radio communications and store-closing security procedures.
Student Employee at Ottawa Police Service (2017 – 2017)
- Supported Ottawa Police Fleet personnel in maintaining operational readiness of patrol vehicles.
- Participated in meetings and gained exposure to various Ottawa Police Service sections and public-safety operations.
